Faulty DAB on E-Class - Where do I stand legally? | Ask Honest John

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Faulty DAB on E-Class - Where do I stand legally?

Please can you advise how I stand legally with a DAB radio that is not fit for purpose? I have had 14 month battle trying to get my local Mercedes-Benz dealer to repair the DAB system in my E-Class Cabrio. They have come to the conclusion that no fix available.

Asked on 7 January 2016 by Claire Shaw

Answered by Honest John

You can demand that if the dealer cannot fix the radio, he funds a specialist who can, either by repairing the existing radio or fitting a different one. That is your right because the radio (not the car) has been fault from the day you took delivery.

Tags: legal and consumer advice technical issues dab radio

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