What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Can I reject a faulty new car the garage can't fix?
I purchased a new Mitsubishi ASX at end of September 2015, had very stiff gear change and very bad condensation inside on windscreen. Garage saw the problem took the car in for two weeks and have not been able to solve. They now say they are not going to do anything about changing or refunding car. What can I do to get a resolution?
Asked on 20 December 2015 by Peter Trotter
Answered by
Honest John
Reject the car. You cannot use the new Act effective 1st October, but there is plenty of previous legislation and case law on your side: www.honestjohn.co.uk/faq/consumer-rights/
Tags:
rejecting a car
new cars
From which small car to buy at which price point to the best UK-built cars, our Top 10s have the lot. Click now for your shortlist.
Unsure of what to buy? Our Top 10s are here to help you....Similar questions
Our 1 week old Alfa has been diagnosed with a gearbox problem, what should I do?
We picked up our Skoda Octavia iV estate 3 weeks ago (after an eighteen month wait) and it looks like it has a gear box problem - it’s gone back to the dealership today and we’re awaiting full diagnostics....
I bought a 2018 Citroen C3 Aircross 1.2 petrol in January 2019. I have now topped up the oil three times since January. A Citroen mechanic told me that I’ll need to top up 500cl every 500 miles. This seems...
Related models
.jpg?width=115&height=75&rmode=crop)
Well-equipped as standard. Impressive Real MPG scores. Plenty of room for five plus luggage.
Elsewhere on 
.jpg)
