Regarding our mis-built Volkswagen Golf VII, I wanted to advise you that Volkswagen UK contacted me within a few days of sending the letter to their MD. The MD appointed a member of his executive team to investigate the case and Volkswagen UK found in our favour. They have provided me and my wife with a replacement car (full UK spec) which is due to arrive in early November, and our finance plan on the new car will be a continuation of the existing policy but with only 2.5 years left to pay, which is a result. The team at VW UK have been brilliant and I sent a 'thank you' letter to them. The dealership, however, failed to even acknowledge our letter so I know where I won't be buying a car in the future. Thanks for your help.