Fired with enthusiasm through reading your columns each week, and fed up with trying to drive down one local road that had a series of three or four deep potholes all in a line, and parked cars both sides of road, I reported the holes to my local authority, Derby City Council, online on the evening of 18 March 2013. It took only two minutes and was a very good website. It seemed too easy so I didn't hold out much hope. However, got an acknowledgement email from a real person on 19 March. On 20 March, another email said an inspector had been out on site and marked up the potholes ready for repair. I drove down the road at around noon on 21 March and the guys were working filling in the potholes. How wonderful is that?