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Why does the fitment of non-standard parts count as a 'modification' for Churchill insurance?
A couple of months ago, I sought your advice concerning Churchill Insurance's insistence that my MR2's replacement stainless-steel exhaust was a "modification" and therefore merited a premium increase of almost 50 per cent - they were immovable, despite my threat to go elsewhere. Whilst you agreed that everything has to be declared, you also recommended Liverpool Victoria as an alternative (and more reasonable) insurer. I am now insured with them, on exactly the same terms as Churchill's and at a somewhat lower premium... and I have declared the exhaust system.
LV also gave me credit for the (non-standard, retrofitted) immobiliser/alarm - for which Churchill had given no recognition. I wish to thank you for doing me a great favour with your counsel. However, there remains a serious issue.
In their final statement to me, Churchill's underwriters maintained their contention that the replacement exhaust increased the risk of theft but they also insisted that any alteration from a vehicle's production-line condition is regarded as a modification. Taken to extreme, this implies that any third-party replacement component, including an anti-theft system, invalidates the insurance. Where does that leave the likes of KwikFit and the non-agency garages, who routinely replace everything from filters to alternators, through exhausts, tyres, bearings and drive-shafts with third-party supplied items? I doubt that the average owner knows - or cares - who supplies his vehicle's components. Perhaps the motoring public should be made aware of this situation (even if it applies only to Churchill's clients).
LV also gave me credit for the (non-standard, retrofitted) immobiliser/alarm - for which Churchill had given no recognition. I wish to thank you for doing me a great favour with your counsel. However, there remains a serious issue.
In their final statement to me, Churchill's underwriters maintained their contention that the replacement exhaust increased the risk of theft but they also insisted that any alteration from a vehicle's production-line condition is regarded as a modification. Taken to extreme, this implies that any third-party replacement component, including an anti-theft system, invalidates the insurance. Where does that leave the likes of KwikFit and the non-agency garages, who routinely replace everything from filters to alternators, through exhausts, tyres, bearings and drive-shafts with third-party supplied items? I doubt that the average owner knows - or cares - who supplies his vehicle's components. Perhaps the motoring public should be made aware of this situation (even if it applies only to Churchill's clients).
Asked on 10 June 2012 by GJ, Louth, Lincs
Answered by
Honest John
Quite right. Now that Private Equity Funds have moved into car insurance (a legally compulsory purchase), they are 'buying' business by cutting premiums, but are using every trick in the book to wriggle out of paying comprehensive policy 1st party claims. The first duties of a private equity funded business are to return profits to the investors. The first duty of a limited company or public limited company is to return profits to shareholders. That is why banks prefer to gamble with depositors money rather than use it to offer loans to customers, housebuyers and small businesses. But LV is a mutual. It is charged with operating to the mutual benefits of its investors and its customers.
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