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Thanks to the DVLA for its help with a registration I wanted to place on retention.

Selling my car and transferring the registration to retention, prior to an operational tour to Afghanistan, I was initially dismayed to read the overly stifling conditions pertaining to the DVLA's Retention Document V778 when it arrived in the post. With trepidation, due to previous experiences I have had with DVLA, I called their customer enquiries line and spoke to a very helpful individual who, in consultation with the Cherished Transfers department, agreed to exceptionally waive the transfer and ownership timelines as I would be out of the country. They even offered to fax me an acknowledgment. A common sense solution and I couldn't have asked for more.

Asked on 17 March 2012 by PM, Cheriton

Answered by Honest John
Happily, common sense and humanity still survives in small corners of large organisations.
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