Is it possible to check the insurance claims record used by all insurers? Directline entered a 'no fault' claim I made in December 2010 twice on the record. I then had to make another claim later in 2011. When I found the error, Directline assured me that the record had been corrected. With a new insurer (RAC) I declared two claims and, of course, notified my wife's insurer (also RAC) as I was named driver. RAC then notified me that there was a third undisclosed claim on the record and therefore refused insurance also withdrawing wife's NCD. Almost two hours on the phone has sorted it and I even had Directline talk direct to RAC. How can I be sure the record is now correct?