What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Entitlement to have a crash damaged car repaired

I've recently been involved in an accident, where the car I was driving got hit in the back and the other party fully accepted responsibility. The other party's insurer (Churchill), after taking the car to be inspected and estimate the cost for repairs (damaged rear bumper), came back to me saying that they are not willing to foot the bill of £1700 and instead would give me £900 which is what they consider to be the value of the car and send it to the scrap yard!

The car itself is in very good condition with a good service record and low mileage, fully insured and MoT'd. I was driving the car with permission from the owner and therefore a third party. The lady who hit me knows she was at fault and accepted full responsibility.

The insurer is fully aware of the facts. Where do I stand? Is the owner entitled to have her car repaired (bearing in mind I/she was not at fault)?

Is Churchill right to refuse to foot the bill and scrap the car? How can I argue my case? May I also mention that the owner turned down the offer for a replacement car (hired car) to keep the cost down.

Asked on 20 February 2013 by Lamok

Answered by Honest John
No. Case law has held that to put the owner of the damaged car back in the situation they were in before the damage was done, all that is required is for them to be paid 'market value' for their car. Unfair, but if you want to change the law you would have to take your case to Appeal at vast expense, and still may not succeed because the law as it stands is in the insurers interests.
Similar questions
I have been waiting for a medical renewal licence for five months. My insurance is due next month and I am concerned I won't be able to get insured due to my licence only being valid under Section 88 of...
I have a vehicle undergoing repairs for several weeks it is taxed until 2022 but the insurance has expired. My previous insurance provider says the car must have insurance or be declared off the road....
I'm thinking of getting a moped for my 16-year-old son, putting the insurance in his name so he gets a year's no claims towards his car insurance at 17. Would this work?
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer