Ask Honest John

Honest John Ask Honest John » Is a warranty void if serviced by non-approved dealer
What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Is a warranty void if serviced by non-approved dealer

My wife is interested in buying a one-year old Audi A3 from a car supermarket. They carried out the one-year service and stamped the service book.

On their website they say they carry out 'a full manufacturer's scheduled service', and only use 'manufacturer's approved parts to ensure any warranty on the vehicle is not invalidated.'

Is this sufficient or are they at risk of invalidating the warranty as they are an unapproved dealer?

Asked on 5 December 2012 by cc58

Answered by Honest John
That will be up to Audi to decide. Any warranty claim and you will probably be asked to supply evidence that the service was carried out to Audi standards using the correct parts and fluids.

If you can't supply that, the warranty will be void.

10 warranty myths exposed

Here’s how to sort the fact from the fiction when it comes to car warranties.

Cheap Car Warranties

Our honest used car pricing is a little bit different to all the others. You can get to our values through make or model - you don’t have to follow a prescribed route. Plus, it’s live, which means we can react to changes in the market quicker than any printed price guide.

Honest Used Car Prices
Similar questions
Motorpoint are selling "new" and "unregistered" Daihatsus and possibly Fords imported from Southern Ireland. The Daihatsu Sirion 1.3 SX which as far as I can tell is not sold in the UK unless as an "import"....
Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband and myself when we came to claim under the warranty...
I purchased a new Ssangyong Kyron EX from Chandlers of Grantham for £12,000. It says on the invoice that I do not get 5 years free servicing and warranty. When I contacted Ssangyong to ask about this they...
Related models
Good choice of engines. Some petrol engines now chain cam. Comfortable and well built interior. cheap to run 1.6 TDI. Feels very refined especially on the motorway.