Poor Land Rover dealer experience

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Poor Land Rover dealer experience

I ordered a Land Rover Discovery 4 HSE from my local dealer on 31 Mar and specified a number of options and was told to expect delivery late May/early June.

I was in early June infomed that the vehicle had arrived minus two of the options that I specified (worth around £1200) and could now expect a delivery slot in August. Is this routine dealer behaviour?

Do you think I have any recourse, should I refuse to pay for the options and/or insist upon free servicing or some other form of compensation. Spending almost £55k I have been very disappointed by the dealer experience to date.

Asked on 18 June 2012 by JMCC

Answered by Honest John

The reason could be a mistake or that at the time your vehicle was on the production line the options you required were not available and the car simply had to be built without them.

Tags: buying new cars equipment

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