What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Metal fatigue
I have a comprehensive 'platinum' warranty on my MG-ZT-T that I use to tow our caravan. Prior to leaving for a 5-week trip to France I had a pre-trip check carried out by my specialist MG Rover repairer. The check revealed a broken rear spring: a common occurrence, apparently.
The repairer recommended as 'good practice' to replace both springs as, historically, the other one usually fails shortly afterwards. The prospect of this happening in France led me to authorise replacement of both and claimed accordingly. The Warranty people are now only prepared to pay for one spring although I have explained the extenuating circumstances. They, of course, will now benefit from no further claim, unless I have the old spring put back on and wait for it to fail. What do you suggest?
The repairer recommended as 'good practice' to replace both springs as, historically, the other one usually fails shortly afterwards. The prospect of this happening in France led me to authorise replacement of both and claimed accordingly. The Warranty people are now only prepared to pay for one spring although I have explained the extenuating circumstances. They, of course, will now benefit from no further claim, unless I have the old spring put back on and wait for it to fail. What do you suggest?
Asked on 29 August 2011 by SF, Barton-under-Needwood,
Answered by
Honest John
That is standard. Warranties do not pay to replace parts that have not failed even though I agree it is 'best practice' to replace both springs. But plain daft to take a new spring off and put an old one back on.
Tags:
warranties
coil springs
Similar questions
We have a 2006 Fiesta 1.25 petrol Zetec 3-door that we have owned for six years. It has broken down twice in the last year (a plug of some sort let water out of the engine, and a front suspension spring...
The rear nearside spring on my 58-plate Mazda 3 Automatic broke during the warranty period. I understand from your column that this is not a common occurance these days due to the quality of the springs....
I took my car to my local dealer for service and MoT. I asked them to investigate a clanking noise at the rear of the vehicle at the same time.
The car was returned with a fresh MoT certificate after...