My cars are insured with Aviva. Last year my car was broken into. I phoned Aviva and gave them the details. Shortly afterwards I had a call from a Basingstoke garage arranging to collect my car and leave a replacement. On driving the replacement later that day I was aware of heavy smoking odour within.

I called the garage and another car was brought to replace it. Throughout the repair process the garage kept me informed of progress. It was an excellent level of service from Aviva. I later found out that Aviva owns the garage, the car hire company and, of course, the RAC. Also bearing mind their car premiums are extremely competitive, I cannot praise them more highly.