I ordered a TT Roadster in April this year. I was advised that the model was about to receive a "facelift" but I assured that I could take delivery in September. This suited me perfectly as I was not in a hurry for the car. Previous experience of ordering brand new from Audi was very positive and I therefore expected to start receiving courtesy phone calls to tell me my TT was in production from July. This didn't happen and by mid-August Audi was advising of a delay (reason not specified) and, worse still, could not give me even an estimation of when I would be able to take delivery of my new TT. Meanwhile I had a car that was losing resale value, increasing in mileage and was likely to cost me money to keep it on the road during the winter.

I was not happy and challenged my Audi garage to do something about it or lose the sale. At this stage they advised that I was unlikely to get my car before Christmas, that I was not the only person affected by the problem and that, recognising I'd been promised a new car in September, Audi would provide me with a car until my new one arrived. Even better, they agreed that even if the new car arrived in January they would honour the price agreed when I ordered it (including the lower rate of VAT). I am now happily driving around in a 1.8T A4 S-Line which isn't too bad at all.