My friend has received a telephone call from India or simila, from an insurance company (RSA) stating that she had an accident in a supermarket car park on a date and at a time when she was at work and her car was parked on her own driveway.

The caller had all her details, date of birth, and even her work telephone number correct. What should she do? There was definitely no accident in which either she or her vehicle were involved.

There are three possibilities in my view: either the vehicle was wrongly identified, presumably by reg no, or the person's surname was the same and she has been mistakenly identified in some database as the person involved.

Or it is some sort of scam. What do you think? What should she do? She is terrified about it.