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Why am I still waiting for a second key for my new Toyota?
I bought a Toyota C-HR brand new from a main Toyota dealership in January 2023. At the time, they were only issuing one car key fob due to the chip shortage on all new cars at the time. I am still being told that they are not available and that some people who had bought new cars back in November 2022 have still not received their second keyfob. They claim that this is market wide.
Could you please confirm that this is the case as it seems unlikely as it's nearly 10 months since it's purchase.
Could you please confirm that this is the case as it seems unlikely as it's nearly 10 months since it's purchase.
Asked on 2 October 2023 by David McCormack
Answered by
Craig Cheetham
Toyota is a massive company and sells millions of vehicles annually. During the global semiconductor crisis, it was limited in the number of microprocessors it could buy from suppliers, so to avoid having to limit production it supplied new cars with just the one key from October 2022 to July 2023.
The supply issue has now eased and the company is catching up with supply of spare keys to customers via a Field Service Action, which began in August 2023. Most customers are given their spare key when the car goes in for its annual service but because Toyota still needs to supply over 10 million new keys globally it will take a few months before they can all be united with their owners. It's an ongoing situation that Toyota says it is dealing with as quickly as it can, so hopefully you'll have the spare key for your C-HR soon.
The supply issue has now eased and the company is catching up with supply of spare keys to customers via a Field Service Action, which began in August 2023. Most customers are given their spare key when the car goes in for its annual service but because Toyota still needs to supply over 10 million new keys globally it will take a few months before they can all be united with their owners. It's an ongoing situation that Toyota says it is dealing with as quickly as it can, so hopefully you'll have the spare key for your C-HR soon.
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