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I am having problems with my Nissan Juke's gearbox - will my warranty pair for the repairs?
I have had my Nissan Juke since last September. It was starting to shudder but I didn’t think it could be anything serious or a red light would show. I’ve now been told that it’s the automatic gearbox. Nissan said they will give me £1000 towards the repair because it’s still within warranty. I was asked if a red light was showing to which I told them no because no light was showing. I’m terrified that the cost is going to be astronomical. I will have to still pay off the finance and will be left with nothing.
Asked on 20 March 2023 by Helen Toward
Answered by
David Ross
We are sorry to hear you are having problems with your Nissan Juke.
If the dealership has diagnosed a fault with your gearbox and they have said it needs a repair, they should provide clear information about what the fault is, what remedial work is required and what the cost will be, if they haven't already. As your car is under warranty, this should cover at least some of the cost if not all of it. If you have a written quotation for the cost of the repairs then you can see how much (if anything) you will have to contribute to the repairs above the £1000 they have offered. It is also important to take a close look at the terms of the warranty to determine what is and is not covered.
If you are not happy with the service provided by the dealership in respect of the quote for repairs or the warranty, write a letter of complaint to the dealership, or to Nissan UK if you are not happy with their response.
If the dealership has diagnosed a fault with your gearbox and they have said it needs a repair, they should provide clear information about what the fault is, what remedial work is required and what the cost will be, if they haven't already. As your car is under warranty, this should cover at least some of the cost if not all of it. If you have a written quotation for the cost of the repairs then you can see how much (if anything) you will have to contribute to the repairs above the £1000 they have offered. It is also important to take a close look at the terms of the warranty to determine what is and is not covered.
If you are not happy with the service provided by the dealership in respect of the quote for repairs or the warranty, write a letter of complaint to the dealership, or to Nissan UK if you are not happy with their response.
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