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Garage has damaged my car's windscreen - what should I do?

I bought a Peugeot 3008 from a dealer about six months ago. The car developed a problem recently and the dealer agreed to fix it last week. However, after collecting my vehicle, I noticed a big chip on the windscreen on the drive home. The garage is denying liability and says I should make an insurance claim. What should I do? Is the garage liable for this repair?

Asked on 27 April 2022 by Kenny Walker

Answered by Dan Powell
The garage is liable but only if you can prove they caused the damage. Sadly, for something small like a stone chip, it will be very difficult to do this.

In some cases, your insurer will repair a windscreen chip and it will not affect your no claims bonus. So I would suggest checking your policy documents to see if this is a viable solution.

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