Following the letter a week ago concerning Renault stepping up to the plate regarding a contribution to non-warranty work I thought I would add my own observation. I have owned a 1600cc Megane Sport Tourer since new in 2004 and have had a couple of problems. The first, an ignition coil failed a couple of months outside of the warranty period with 18,000 miles on the clock. My dealer, Harwoods Isle of Wight, contacted Renault customer service on my behalf and an immediate offer was made to cover parts and labour for a replacement coil. In May of this year, at 4.5 years old and 24,000 miles, a problem occurred with the factory fitted CD player. Again I contacted Renault Customer service to see if they would entertain a contribution. The advisor who took the call was extremely helpful and very polite. To cut a long story short imagine my surprise when I found that Renault UK had paid for the full repair. I venture to suggest that you can't beat that for customer service. This is my second Renault and, with service like this, it will not be my last.