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Swirl guides

My son has a 37-month-old SAAB 9-3 1.9 diesel that has done 30k+ miles. He bought it at 12 months old from Gordon Lamb Saab in Sheffield, which as since gone out of SAAB dealership. He has had it serviced per schedule at a company called Malbrad in Huddersfield (www.malbrad.co.uk) who are independent SAAB specialists, been on the go many years and are highly regarded. There is no authorised SAAB dealer in Huddersfield. Within the last 10 days the car's engine management light came on and power was decreased. Malbrad plugged in their computer and identified a fault code referring to the swirl valve. As the car was just one month out of warranty, my son was advised to approach SAAB through a SAAB Dealer, Robert Bowett at Leeds. They came back to say that SAAB would not entertain a claim. My son then contacted SAAB by email and SAAB staff rang him back to say that they would not make any contribution as there was no service record for the vehicle on the computerised records. My contention is that the vehicle has been serviced and maintained to SAAB specification. I understand that warranties are not affected if vehicles are serviced to manufacturer's spec and using the correct parts (although I accept that the vehicle is just four weeks outside warranty). In any case, I understand that the swirl valve is not a serviceable item. I understand that this is a known problem on this engine and that SAAB has made contributions to repairs on vehicles up to four years old. In the meantime, the fault seems to have cleared itself - at least for the moment, and the engine is running normally again, although there is every likelihood that it could recur at any moment. Your advice would be greatly appreciated.

Asked on 5 September 2009 by

Answered by Honest John
This is a dangerous fault in this Alfa Romeo derived engine, built by GM in Germany. The swirl flaps are in the inlet manifold and if they break off there is a chance that bits of them can be ingested by the engine and will destroy it. But SAAB owes your son nothing. The car has not been serviced by SAAB dealers, so SAAB washes its hands of any responsibility for it and of any goodwill. If the problem had occurred within the warranty period, your son would still have needed to prove that all servicing had been done to SAAB standards and specifications, using the correct parts and fluids (Malbrad could probably have supplied that evidence.) But the car is now out of warranty and goodwill is not forthcoming. It may well be that had the car always been serviced by SAAB, a TSB might have been carried out that prevented the problem from occurring. That is what car owners miss out on when having a car serviced independently.
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