Dealer has been unsuccessfully trying to fix an issue for weeks. What if it can't be fixed?

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Dealer has been unsuccessfully trying to fix an issue for weeks. What if it can't be fixed?

I purchased a BMW X3 last November at 33,030 miles. Warranty was due to run out on 19 September, but in August a knock started when going over a bump. I reported it and was instructed to take it in and it would all be covered under the warranty. After five weeks and numerous new parts being fitted, the problem is still in existence. I haven’t got my car back and they have given me a courtesy car. The car was purchased from the main dealer and is now at another main dealer. What happens if they cannot solve the problem, please?

Asked on 8 October 2020 by Les Ashmore

Answered by Dan Powell

Have they checked the boot catch? If it’s not lining up properly with the lock it will make a knocking noise and will need to be adjusted.

If the dealer cannot repair your car they should replace it with a similar model or provide a refund, minus a fair deduction for the usage you've already had. For your legal rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s

Tags: warranty mechanical problems

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