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Refused bodywork warranty claim on Range Rover Evoque - what should I do?
I have Range Rover Evoque which is 18 months old. A few months ago I noticed the front lower panel was peeling badly. I took it to my local dealer, where I purchased the car and was told it was wear and tear. I then sent pictures to Land Rover who said it was caused by stone chips! Is there anything that I can do? I am so disappointed with both Land Rover and the Evoque. I paid extra for the Black kit, which now looks awful.
Asked on 27 August 2020 by Neal Luxford
Answered by
Dan Powell
If the peeling is caused by stone chip damage then you will not be able to claim against the warranty. However, if you feel the damage is related to a manufacturing fault, it might be worth getting a second opinion from an independent bodyshop specialist. They may be willing to give you a report that you can use to challenge the dealer's warranty rejection.
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