I have seen you recommend Warranty Direct in the past and so covered my SAAB 9-3 with one of their Extra Care warranties. This was renewed in October last year and I have just upgraded it to a no limit policy. The car has always been maintained to manufacturers specification with the exception of receiving additional oil changes at mid points between services. Last Wednesday the heater fan stopped working, I notified Warranty Direct by e-mail on Thursday that I had booked the car into Lookers Chester SAAB to investigate on Monday 2nd February and that there could be a possible claim. The car went into Lookers (who have always maintained the car since new) to determine the fault, which was that the heater fan and control relay had failed. Lookers submitted the claim via Warranty Direct's online system (once they were given the correct information). Warranty Direct then requested a complete breakdown of all the required parts prices, labour costs, etc. which was supplied Monday pm Warranty Direct requested on Tuesday a faxed copy of the MOT Certificate which was supplied. On Wednesday they requested a copy of the last service invoice, which I supplied to the garage Thursday morning as they have changed their systems and no longer have access to previous servicing records. Warranty Direct then asked the garage when the pollen Filter was last changed - answer at the last service (its changed every service) Warranty Direct then asked why the components had failed. The garage have responded that they think that at some time the components may have got wet, because of a blocked drain hole, but that currently the area was dry and non of the drain holes was blocked. The claim has been rejected because of exclusion clause 12 which states: “Breakdown or damage to parts (whether insured or not) caused by frost, water, freezing liquids, carbon build-up, corrosion, oxidisation, blockages, contaminants building up, sludge or silt, or other waste matter that has prevented the parts from working properly.” That clause is so wide as to render the policy useless. Cars by the nature of their use are likely to get wet, in use they are likely to be exposed to air-born contaminants. Am I being unreasonable to feel that Warranty Direct are selling policies under false pretences.