I have been advised to write to you for some advice, my wife and I decided to purchase a Smart car during 2009 and wished to take advantage of the scrappage scheme, our old car was first registered on the 1st October 1999, when we first visited the dealership they were given all of the details and in fact we went in the car so they were able to confirm everything, we were assured that the car was within the scheme. We have finally received a reply from the customer service department basically saying they have done nothing wrong and the matter is closed. We feel that we have been very badly treated and do not know if we have any course of redress or whether we just have to take it up the exhaust pipe, so to speak.