What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
How long is it reasonable to wait for an insurer to make a decision?
My son lost his van keys and two days later it was stolen. It was an incomplete conversion to a campervan. This happened about two months ago and the insurer has still not given any indication of a settlement. Two weeks ago they said they were applying for a police report which "could take a long time". Is there no limit to how long the insurance company can take? Is they any way to speed the process up?
Asked on 17 July 2019 by Byron Tann
Answered by
Honest John
The insurer has three months to make "a reasoned offer of settlement" or they must advise why they have not, i.e. they may be carrying out fraud investigations or have concerns about the claim. In terms of speeding up the claim, I would suggest on being patient up till the three months, then complain strongly.
We give you the low down on how to save on insurance, little-known tricks and tips, what insurance groups mean and how to use insurance aggregators to beat insurers.
Insurance group finder and how to save on insuranceSimilar questions
A friend was involved in an accident involving a motorcyclist. When driving slowly in the outside lane, a motorcyclist filtering on the nearside of the car hit the side of his car fell off into the road....
I own two cars each of which is insured with separate policies and different companies. Unfortunately I may have damaged another vehicle when reversing. I will of course notify my insurance company. As...
I have two cars and each is insured on a separate policy in my name. I have had one windscreen claim on each policy in the last 5 years. When applying for car insurance quotes do I need to list both windscreen...
Elsewhere on 
.jpg)
