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  Car not of a satisfactory quality. What are my rights? 9 Aug 2016 (Ask HJ)
  To mark my wife's 50th birthday in April 2015 she decided to buy a Mini. After test driving a Main Dealer Demonstrator, I she purchased it with 3500 miles...
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  Have I bought a lemon? 1 Nov 2012 (Ask HJ)
  Having been impressed by my husband's i20 I test drove (twice) a used Hyundai ix20 1.4 CDTi Style on 15 October 2012 as I was looking for a suitable replacement...
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  How can I take an independent dealer to court? 14 Jun 2019 (Ask HJ)
  I bought a four-year-old Renault Twingo with 31,000 miles on the clock in December 2018 for £5000. Around 26th December it began to leak oil. I contacted...
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  Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
  We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,...
• VW Polo - Advice Needed For The Best Possible Outcome 6 Apr 2024 (Forum)
  citing Consumer Protection that the onus is on him to prove it didn't already have a fault or wear already in the engine things got a little heated and we left with him stating 'It's the end of the week, lets leave it there, nothing will happen till next week now' The following day, which
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  Why does our Honda CR-V emit black smoke when we accelerate? 23 Oct 2017 (Ask HJ)
  I have a 2009 Honda CR-V CDT-i with 60,000 miles on the clock. Under heavy acceleration there is black smoke out the exhaust - a fair amount. We have done...
• Renault Modus - Faulty Renault Modus 1.5dci,Legal Advice required. 11 May 2016 (Forum)
  day warranty and the best he could do was have his mechanic do it at cost. Not happy with the reply i sent two recorded letters to the dealer asking to cover the full cost of the repairs under the consumer right act 2015. He replied saying he wouldnt cover the cost,the fault wasnt present at time
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  Who's to blame and what redress do I have and with whom? 18 May 2010 (Ask HJ)
  I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the...
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  What is the clicking sound my Renault Megane makes on full lock of steering? 5 Jan 2017 (Ask HJ)
  I own a 2013 Renault Megane 1.5 and I noticed yesterday a clicking sound coming from the driver's side on a right turn at full lock, though it does happen...
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  Bought faulty car 20 May 2016 (Ask HJ)
  Hi I have been in touch with the citizens advice and they have referred my situation to the trading standards. What happened was we bought a second...
• BMW X3 - Faulty car, dealer ignoring me 1 May 2024 (Forum)
  £2350 The dealer has been ignoring me since before Easter. I have now sent him yet another email (he reads his emails as he did respond to me initially) stating that I require him to act under the Consumer Rights Act 2015, and that he has the choice to repair, or take back the car. The RAC
• toyota auris hybrid 63 plate 70k mileage - Dealer sold me an unroadworthy car......... 17 Jan 2022 (Forum)
  or the repairs fixed by Toyota dealership or at least the catalytic convertor fixed by them and the rest I would have allowed him to do. I had sent him one notice about my consumer rights about rejecting within the 30 days I then sent another letter and email and then gave him the option of sitting
• excess on the road 16 Nov 2006 (Forum)
  . That is we consider a parking space as a right and we try to provide one for every car on the road. Thus letting 2 people park in an area is more than twice as valuable than letting 1 person take up 2 parking spaces. The person taking up 2 parking spaces is preventing someone taking their 'rightful' parking
• Automotive: The Right Tool for the Job 4 Nov 2005 (Forum)
  , "the sunshine vitamin", which is not otherwise found under cars at night. Health benefits aside, its main purpose is to consume 40-watt light bulbs at about the same rate that 105-mm howitzer shells might be used during, say, the first few hours of the Battle of the Bulge. More often dark than light, its name
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  How can you be so dismissive of the problems caused by the emissions upgrade? 1 Apr 2017 (Ask HJ)
  How can you be so dismissive of the problems your readers are reporting shortly after implementation of the VAG emissions upgrade? We know that soot increases...
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  Legal position with car bought at dealer but has suffered catastrophic engine failure 30 Dec 2012 (Ask HJ)
  My Father-in-Law (a 79 yr old OAP) bought his Grandson a second hand car from a local dealer in Aug 2012 so that he could get to his University placement...
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  Industrial fallout on Skoda Octavia 15 Jun 2015 (Ask HJ)
  We bought a new Skoda Octavia Estate in September 2014, and when we went to collect it we noticed it had small marks (dirt / drops) all round it. We pointed...
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  We were ripped off with a clocked, faulty car - what should we do? 13 Jun 2010 (Ask HJ)
  We bought a car with our wedding money about seven weeks ago from a dealer. We found the dealer to be very nice and we test drove the car, and although...
• Experience of CRA 2015 and Section 75 CCA 22 Jul 2019 (Forum)
  customers. Explained the situation and the person still said they could not help. Then I rang Consumer Advice and for the first time I spoke to someone who clearly knew the law. Confirmed that both the jeweller and Barclaycard were incorrect and that I was entitled to a full refund under CRA 2015
• Citroen Xsara Picasso (2000 - 2010) - 04 1.6 Hdi Non-starter P0087, P1113, P1351 19 Nov 2012 (Forum)
  not controlled and glow plugs supplied. I bought the Haynes manual found the glow plug relay, checked it was clicking in/out. Guessed that the big wires were power/earth and the 4 medium wires probably went to the glow plugs and checked the ampage consumed. 2 took about 10 amps, one about half that and the last