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  Should I take a trader to court over a faulty car? 10 Sep 2014 (Ask HJ)
  I have recently brought a car from a trader without a warranty. I bought the car two and a half months ago, but have had nothing but problems with it....
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  My used Peugeot is causing problems - what do I do? 29 Apr 2014 (Ask HJ)
  I purchased a 2006 Peugeot 207 at the end of January. I was mislead as to its mileage when emailing them and discovered it had done more when test driving...
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  Trader won't give refund over dangerous van - what are my options? 19 Nov 2013 (Ask HJ)
  I have recently purchased a 2007 Fiat Ducato from a trader. Within a day of buying it, the clutch pedal started sticking and the speedo would only work...
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  Why won't my warranty cover an engine seizure caused by an incorrectly-torqued oil sump plug? 20 Jul 2013 (Ask HJ)
  I write to advise extreme caution with regard to the purchase of AA warranties. I am 83 years of age (a retired school teacher) and I have had a number...
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  Lots of serious problems with a recently purchased £4800 car 9 May 2013 (Ask HJ)
  I recently bought a BMW 330 for £4800. On way home the engine management light came on. The dealer was informed and he more or less said its how you drove...
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  Why does my new Toyota RAV4 return such poor fuel economy? 6 Sep 2012 (Ask HJ)
  I read with interest your comment about fuel economy and that no car will match the published figures. I bought a RAV4 (our third) in December 2011 from...
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  I put unleaded into my diesel BMW by mistake - should I have it flushed? 11 Mar 2012 (Ask HJ)
  I drive a BMW 320d. As an ex-Shell employee I always look out for V-Power Diesel as I like its performance and cleanliness. For several months Shell have...
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  Small fault, possibly large bill, who should pay? 13 Nov 2011 (Ask HJ)
  My Toyota 2008 25000miles bought from independent dealer 1st Sept 2011 We had a problem with our 2008 Yaris 1.3 SR within the 1st week of ownership...
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  Problem with car bought 2 months ago 3 Nov 2011 (Ask HJ)
  Hi HJ, let me know your favourite charity and I'll bung a few quid if you can advise me. Bought a Volvo S40 1.6D, Dec 07 model, 38k miles from an Evans...
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  I've bought an Audi A4 which was wrongly described and has faults - where do I stand? 18 Aug 2010 (Ask HJ)
  I recently bought an Audi A4 Avant 1.8SE from a dealer. It was registered in 2002 so I assumed (incorrectly) that it was a B6 model and priced it accordingly....
• news from the states 5 Sep 2001 (Forum)
  , the accuser is a camera. There's no officer who can observe and testify as to what actually happened, just an automated device that may or may not be accurate," said James Plummer, a spokesman for the National Consumer Coalition's Privacy Group. A San Diego judge threw out months of traffic tickets recently
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  Refund or repair? 13 Jun 2015 (Ask HJ)
  I recently purchased a 2008 BMW 520d from an independent dealer for the sum of £5425. The recorded mileage at the time of the sale was 129,420 miles. On...
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  Problematic Audi - where do I stand? 29 May 2013 (Ask HJ)
  I bought an Audi A4 Avant S-line from the Audi Dealership in Worthing in October last year. It had 12 months approved waranty. From the day I picked the...
• Renault Clio - Faulty vehicle 8 Oct 2023 (Forum)
  recon gearbox and a new clutch and flywheel again. I told the garage that I have done less than 600 miles in the car, and that I had given them an opportunity to rectify the gearbox already, but now I believe the car is not fit for purpose and I want a full refund under section 24 of the consumer
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  Seat belt warning fault on Golf SV 21 Aug 2016 (Ask HJ)
  I own a Volkswagen Golf SV, which suffers a fault with the seat belt warning system. The problems manifests with the warning sound pinging away intermittently....
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  Expensive repairs to a Fiat 500 18 Aug 2015 (Ask HJ)
  I am being quoted over £2000 for repairs to my Fiat 500 which is less than 4 years old, has full service history and done only 35,000 miles. I believe...
• Mazda 6 - 06 plate 2.0 TS - Mazda 6 - DPF help :( 27 Apr 2012 (Forum)
  it was a good car and after seeing how much the fella spent on it last year I Thought its issues were over. I checked my consumer rights and because I bought from a registered trader if the injectors are at fault they have to pay but if the injectors are just worn i don't have a leg to stand on, i'm
• Renault Clio II (2001 - 2007) - 01 1.2 Coil light appearing and cutting out. 8 Dec 2008 (Forum)
  . Seemed fine until it done in again yesterday but had to try a few times to get started then fine again, this happened again this morning. I?ve looked in the manual and it states this is fault with heating plug?? Can you advice me please as I have also looked up this fault on a consumer site
• Can I reject this and get a refund ? 3 Sep 2003 (Forum)
  . He didn't The manager called me back and said that by law they had to be allowed to attempt to repair it. I contacted a solicitor who told me that the sale of goods act has changed and now the consumer has the right to demand a repair or a replacement or a refund. I told the manager this and he
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  My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer? 13 Feb 2018 (Ask HJ)
  My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned...