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Your correspondent has consumer rights against a vendor if something is not sold as advertised. 25 May 2013 (Ask HJ)
As part of my economics degree course in the 1960s, I had to study Commercial Law. I was taught that according to the law of contract (not sale of goods)... -
A used car I bought a few months ago needs a new head gasket - what are my consumer rights? 16 Feb 2018 (Ask HJ)
I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand... -
Rejecting a faulty new car - what are my rights? 2 Dec 2015 (Ask HJ)
I bought an Audi A5 from Macclesfield Audi on the 21st of November, after a week I got a 'gearbox malfunction' warning while driving, the message also... -
What consumer rights do you have when buying a used car privately? 14 Dec 2018 (Ask HJ)
If you buy a car privately which then breaks down after 76 miles and needs a new clutch and driveshaft, do you have any legal recourse against the seller? -
Buying used car - dealer's warranty compared to Consumer Rights Act 2015 8 Sep 2016 (Ask HJ)
I'm buying a used Citroen C4 Grand Picasso from a dealer. They have offered a three month warranty; however, given that the Consumer Rights Act 2015 covers... -
What are my consumer rights? 18 Mar 2014 (Ask HJ)
Within the first three months the clutch had gone and they tried to charge us, but in the end they swallowed the cost. The bearing has also gone and needs... -
If I buy a car that's advertised with no faults, but one develops and wrecks the car - is this covered by the Consumer Rights Act? 4 Mar 2020 (Ask HJ)
Let's say I bought a car and three months into ownership, the timing belt snaps and destroys the engine. Perhaps the water pump fails or a gearbox failure... -
What are my consumer rights if my timing belt snaps if fitted 18 months ago? 7 Jul 2011 (Ask HJ)
In Sept 2009, I had a timing belt kit fitted on my Peugeot 306 (2001). They replaced the water pump at the same time. My mileage was 76692. This timing... -
Bought a car with a false service history, what are my rights? 31 Aug 2022 (Ask HJ)
Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between... -
Dealer wants to use second hand parts - what are my rights? 1 Mar 2022 (Ask HJ)
A small second hand car dealer is reluctantly offering to replace (or pay the costs of) a replacement failed diesel injector for a recently purchased older... -
My Ford Kuga has a leak - what are my rights? 2 Feb 2022 (Ask HJ)
I bought a Ford Kuga from a local garage in November. The car has a leak and, on further inspection, the leak is coming from the window seal and from the... -
Can I reject a used car after three weeks? 26 Nov 2016 (Ask HJ)
I bought an eight month old car that developed a problem. The dealer fixed the issue, but I feel that I cannot trust the car now. Do I have a right to... -
I bought a car that's unfit to drive - what can I do? 5 Feb 2020 (Ask HJ)
I bought a car advertised as 'drives great'. On my way home from buying it I found it a death trap at higher speeds and a mechanic checked it and said... -
Can I return a brand new car under the Consumer Rights Act 2015? 30 Nov 2016 (Ask HJ)
I am writing on behalf of a friend. He took delivery of a brand new Peugeot just six days ago. Nothing wrong with the car, he simply doesn't like it. Does... -
How do I reject a car as unsatisfactory? 8 Jul 2010 (Ask HJ)
I'm wondering how you go about rejecting a car, as it has been in and out of the manufacturer's workshop for various faults. The car is only three months... -
Is clutch failure covered by the Consumer Rights Act? 28 Jun 2022 (Ask HJ)
My son bought a 2015 Ford Fiesta ST180 in March 2022, paying £11,000. He purchased it from our local main dealer. He was driving home one evening and... -
What are my consumer rights against a car trader? 2 Dec 2014 (Ask HJ)
Two weeks ago I bought a 2008 Mazda 6 with cash from a trader. The car is a 2.2 diesel estate with 68,000 miles on the clock. The problems started when... -
Can I clarify a consumer's rights when making a private purchase? 25 May 2013 (Ask HJ)
In your reply to problems with this private purchase you stated that there are no consumer rights (I assume you meant under specific consumer legislation)... -
Renault Clio - consumer rights 3 Jun 2024 (Forum)
will be finishing soon and the dealer is just wasting time. Under the Consumer Rights Act 2015, any faults appearing within the first 6 months are assumed to be present also at the time of purchase. A customer doesn’t have to prove it. However, after 6 months, the onus is with the customer to prove. I would like -
My 2013 Ford Focus needs a new engine - what are my consumer rights? 12 Mar 2018 (Ask HJ)
My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has...
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