Showing results in  Ask HJ [Show all channels]

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  S tronic hesitation 18 Jul 2015 (Ask HJ)
  I have an Audi Q5 2.0T (automatic). The car has an issue where when it slows down to a stop, the car starts to judder, sometimes quite violently and on...
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  BMW X1 veering to the left 17 Oct 2014 (Ask HJ)
  In late June 2012 I purchased a new BMW X1 from a local BMW dealer. Right from day one I noticed a slight pulling to the left and just thought it must...
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  Can I reject my used car? 17 Oct 2013 (Ask HJ)
  I bought a 2010 Audi A8 last year, but have always felt that something was not quite right with it. The problems started under light acceleration, with...
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  My son's Volkswagen Bora blew up - can we get a refund from the dealer? 28 Sep 2013 (Ask HJ)
  With my financial assistance my grandson bought a 2003 Vauxhall Bora, 1.9 TDI, 113,00 miles, with warranty from a local dealer. It cost slightly under...
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  Rejecting a new car for pulling to the left? 9 May 2013 (Ask HJ)
  In March 2013 I purchased a new BMW 5 Series from a local BMW dealer. The car was delivered to the correct specification and all was well until I had travelled...
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  Do you have any advice for what to look out for buying a new car? 10 Nov 2017 (Ask HJ)
  Do you have any advice regarding common sales techniques that car dealers might use to sell a car to a customer? Are there any in particular to be wary...
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  Should the dealer pick up this bill? 16 Oct 2012 (Ask HJ)
  I purchased a vehicle VAUXHALL VECTRA DESIGN CDTI from Halesowen Motorhouse in the West Midlands on 2/5/2012. I had never purchased from a dealer in the...
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  Problems with new Jaguar XF 22 Feb 2012 (Ask HJ)
  I picked up a brand new Jaguar XF 2.2d SE on 17" wheels in November 2011 and immediately noticed that the whole car was vibrating at anything above 50mph....
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  Can I ask Land Rover to pay for my gearbox failure due to their inaccurate service schedule? 11 Jan 2017 (Ask HJ)
  Land Rover state in their service schedule that the oil in the automatic gearbox should be changed at 150,000 miles or 10 years. Mine has done 115,000...
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  How can we respond to dispute a parking ticket issued by Shoal Enforcement in October? 12 Jan 2012 (Ask HJ)
  BJW originally wrote: Just received a letter from Shoal Enforcement dated 11 Oct stating I have to pay the fine, bearing in mind that my car was parked...
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  Consumer rights 9 Apr 2012 (Ask HJ)
  I bought a 2 year old Corsa from a franchised Vauxhall garage last month and I have received what I would call "shocking" service levels from them. There...
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  Can I reject my new EV which refuses to charge? 10 May 2023 (Ask HJ)
  I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at...
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  Is my local Jaguar dealer liable for the repairs costs of my F-Type? 21 Nov 2018 (Ask HJ)
  I have a 2013 Jaguar F-Type, which I have owned from new. The car developed a misfire and was transported back to the main dealer by the AA. The dealer...
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  Our approved used Skoda has suffered multiple faults since purchase - do we have to accept it back when it's repaired? 5 May 2018 (Ask HJ)
  I purchased a Skoda Yeti from an authorised Skoda dealership 12 weeks ago with a full Skoda service history. However, it has been off the road, in their...
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  What's your advice regarding my faulty automatic Ford Focus? 1 Jun 2017 (Ask HJ)
  I purchased a 2012 Ford Focus automatic in March 2015. On the drive home I felt the gears were not working properly. I decided it might be different from...
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  My engine needs replaced - is the garage that changed the timing belt, but not water pump, at fault? 23 May 2017 (Ask HJ)
  When I agreed last October to buy a Saab 9-3 TID convertible with 69,000 miles, the garage agreed to change the timing belt. The engine cut out and stopped...
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  Does the dealer have a responsibility to fix the warped discs on my newly bought Skoda Citigo? 27 Feb 2017 (Ask HJ)
  I bought an 'Approved' Skoda Citigo two weeks ago from a local main dealer. The car has 29,000 miles on it and is still within the manufacturer's warranty...
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  Can I hold a garage that serviced my car liable for engine failure? 17 Jan 2017 (Ask HJ)
  I bought my Ford C-Max 1.5d in Italy in December 2015 and registered then in UK (where I live) in April 2016, therefore still under warranty. I took the...
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  Why is my Ford Focus misfiring? 30 Dec 2016 (Ask HJ)
  I bought a 2012 Ford Focus 1.6 TDCi about 5 months ago, after 3 1/2 months (out of warranty) it started to develop a misfire when warm. Driving along at...
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  Buying a medium-sized family car - what would you recommend for £7.5k? 7 Dec 2015 (Ask HJ)
  I'm looking for a second hand, medium-sized family car for a budget of around £7500. I plan to use an auction broker to find a good used example (2/3 years...