Showing results in  Ask HJ [Show all channels]

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  Seller has ignored my rejection of a faulty vehicle. What now? 11 Apr 2020 (Ask HJ)
  I’m exercising my final right to reject a vehicle as repair by sellers chosen garage did not fix the fault. Vehicle shakes and struggles to start at times....
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  What should I do if my new car is not to the specification ordered, or it is damaged during delivery? 6 Dec 2010 (Ask HJ)
  When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered,...
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  Buying a car on credit card - better than cash? 6 Aug 2016 (Ask HJ)
  I am buying car as a cash sale. If I pay in part with a credit card, will i have some guarantee and protection form the card company should problems...
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  Missing service history - what are my rights? 24 May 2022 (Ask HJ)
  My car was advertised with service history but the garage cannot provide any evidence. I bought it from an approved garage. What are my rights? Should...
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  We bought a new car and discovered it's been repaired - can we reject it? 3 Sep 2017 (Ask HJ)
  We've just bought a brand new car for £45,000. There is a crease in the boot lid and damage, which someone has tried to conceal with spray paint. We reported...
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  Can a trader sell a car as 'spares or repairs' to avoid liability if something goes wrong? 16 Apr 2020 (Ask HJ)
  I'm interested in a car I have seen advertised in a classified ad on eBay by a trader. They advise that the vehicle is a "Part exchange to clear and, like...
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  What constitutes unsatisfactory quality under the Consumer Rights Act? 30 Aug 2017 (Ask HJ)
  I bought a 2009 BMW 318i Tourer with 95k miles for £5700 in May from an independent dealer with a seemingly comprehensive six month mechanical warranty....
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  My timing belt has gone - what rights do I have? 24 Dec 2018 (Ask HJ)
  What rights do I have in terms of my BMW 1 Series which I have had from new and is three months out of warranty as my timing belt has potentially gone?...
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  Garage trying to buy back faulty car at a reduced rate, what are my consumer rights? 4 Jan 2022 (Ask HJ)
  I recently purchased a 2015 DS3 from a garage and noticed it was drinking oil within a couple of weeks of driving it. I have returned it to the garage...
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  My new car has rust marks on it. Should the dealer fix this issue? 20 Apr 2020 (Ask HJ)
  I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks...
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  How do I reject an unsafe car? 3 Jan 2022 (Ask HJ)
  My son wishes to claim a full refund on his second-hand 2010 Ford Focus. The car cuts out and is unsafe to drive the 35 miles back to the dealer. How should...
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  Can I get my car repaired at a different dealer under warranty? 18 Mar 2022 (Ask HJ)
  I bought a BMW from an Audi main dealer. There is a fault on the car that they cannot repair. It is under warranty. Can I get it repaired by a BMW dealer...
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  Do car dealers have to provide a warranty? 3 Jan 2022 (Ask HJ)
  What warranty must dealers give on selling a car?
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  Dealer won't fix my broken Range Rover - what are my rights? 3 Dec 2016 (Ask HJ)
  I've just spent £15,400 on a 2009 Range Rover from a trader. Within hours the car developed faults that I assumed would be covered in the change to the...
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  Exchange is a robbery 22 May 2010 (Ask HJ)
  I have bought a car for £1,500 and part-exchanged my car. The newer car is a junk. The head gasket has gone and will cost £800. The private dealer basically...
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  Squeaking air con fan on Audi TT - should the dealer repair or replace? 7 Feb 2022 (Ask HJ)
  We bought a 2014 Audi TT with 38,000 miles on the clock from an independent dealer. The air con makes an annoying squeak; not loud, just persistent. We...
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  A car I bought turned out to be an import - what can I do? 26 Apr 2019 (Ask HJ)
  I was never informed that a 7-month-old Discovery I bought was an import and now two years later this has affected the price. The vehicle was purchased...
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  Can I get a refund on a used car that failed its MoT? 9 Dec 2016 (Ask HJ)
  Can I get a refund on a car that failed its MoT and had previous advisories that they did not inform me of?
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  Buying from auto supermarkets 8 Jan 2011 (Ask HJ)
  Is buying a small car from a car supermarked a safe bet? Do you get the same service as you would from a small independant and how do prices compare?
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  Bought a car for £1000 and the gearbox has died - what are my rights? 30 Oct 2014 (Ask HJ)
  I bought a a Fiat Stilo from a dealer about a month ago for a £1000. However, the gearbox has now packed up. Can you please tell me what my rights are...