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A driver hit my car but wants to pay without claiming. Is this a good idea on my part? 17 Aug 2020 (Ask HJ)
I was reversed into in a car park recently causing minor damage, but may still be expensive as it covers both doors (on one side and the sill). The driver... -
Should I claim via my insurer or an accident management company? 12 Mar 2018 (Ask HJ)
Yesterday, I was rear ended at traffic lights. I have the third party's phone number. He did not know his insurer's name and is asking to settle without... -
Charged for an insurance renewal I didn't want - how can I dispute this? 24 Mar 2012 (Ask HJ)
My car insurance expired on 5 November 2011. I did not renew with that company as I obtained a cheaper premium elsewhere through a price comparison site.... -
After having the alternator on our Hyundai Santa Fe replaced, our brakes failed - could this be linked? 20 Sep 2017 (Ask HJ)
We had an alternator replaced recently on our Hyundai Sante Fe. This morning the brakes failed completely and I crashed into another car. Brake fluid... -
Which Honda Civic engine is best - 1.6 or 2.2? 27 Aug 2013 (Ask HJ)
I am thinking of buying a new shape Honda Civic, question is do I go for 1.6 or 2.2? My local Honda dealer let slip that with the arrival of the new 1.6... -
BMW X3 or VW Toureg for long distance driving? 20 Oct 2012 (Ask HJ)
We'd like to buy either a Volkswagen Touareg Auto Altitude or a new style BMW X3 Auto, the latter looking to be cheaper to run. Have you any opinions on... -
Trevor King fixed my Mercedes-Benz A Class ECU transmission fault - many thanks! 4 Jul 2012 (Ask HJ)
My 30,000 mile A Class, serviced by Mercedes-Benz, suffered the dreaded ECU transmission fault warning light. The Mercedes garage informed me that a repair... -
Should my daughter buy a Kia Cerato or Citroen Picasso? 12 Sep 2010 (Ask HJ)
My daughter has just started teaching in Manchester, a daily return trip of 75 miles per day, 70 miles of which is motorway driving. We would like to replace... -
Should my warranty cover a failed turbo seal on my 2007 Mercedes-Benz E-Class? 10 Aug 2010 (Ask HJ)
I bought my 2007 Mercedes-Benz E-Class 320 CDi estate in May 2010. It broke down in June and emptied half a tankful onto the ground, squirting out from... -
I'm looking to buy either a new Jaguar XE or a Genesis G70 - which is the better option? 22 Mar 2023 (Ask HJ)
We are looking to replace my car in the next six months and need a bit of your advice. My wife has taken a shine to the Jaguar XE so we have been looking... -
Is it worth me having a full service at a Toyota garage? 6 Jun 2016 (Ask HJ)
I have just purchased a Toyota RAV4 (1999 model) with an automatic gearbox and 2.0-litre petrol engine. The vehicle has covered 105,000 miles and cost... -
The satnav in my BMW X3 doesn't accept seven digit postcodes - why? 9 Aug 2012 (Ask HJ)
I took delivery of a new BMW X3 in September 2011. I specified the wide screen satnav package at around £2500 and, as I had experience of using portable... -
I want a prestige classic that's also economical - is a BMW the way to go? 15 Nov 2017 (Ask HJ)
Just a university student here. I wish to have prestige car. The dream can be lived on a budget, I am looking at a BMW E39 and I am intending on modifying... -
My BMW 5 Series' DPF fault also caused the turbocharger to fail - is this to be expected? 5 May 2012 (Ask HJ)
I own a 2007 5 Series BMW diesel automatic. The car has a full service history, but is high mileage at 85,000. The DPF light came on and the message said... -
Can a speed camera be installed just because drivers speed a lot in the area? 17 Jan 2018 (Ask HJ)
Can speed cameras be installed on a dual carriageway if an accident has not happened along that stretch of road, but simply because of speeding incidents... -
Pre-retirement choice - Honda, BMW or other? 4 Sep 2015 (Ask HJ)
Due to our low mileage (9k/year) and pollution concerns we seek a small/medium petrol automatic to replace our much loved 2001 Honda Civic auto. My wife... -
Why won't my dealer help with a pre-existing fault on my Ford Focus? 18 May 2013 (Ask HJ)
At the end of March I purchased a 2005 Ford Focus 2.0TDCI with 89,000 miles from a small independent dealer in South Croydon, with a oil change thrown... -
Buying a Toyota Yaris - why the Hybrid? 24 Sep 2012 (Ask HJ)
In the motoring section of The Telegraph (Sat 22nd Sep 2012) you intimated that the only current Toyota Yaris you would recommend was the Hybrid model.... -
I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back? 28 Nov 2017 (Ask HJ)
I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I... -
Why won't the dealer help with wiring problems on my daughter's Volkswagen camper van? 1 Jun 2013 (Ask HJ)
You were kind enough late last year to answer my query regarding the larger engine size required to replace a failed engine in my granddaughters 1974 Volkswagen...