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  I put the wrong year of a speeding conviction when applying for insurance and am now being charged to cancel - is this right? 20 Jan 2020 (Ask HJ)
  My car insurance was up for renewal so I went to a price comparison site and picked the one I thought was the best option. I gave them the details of two...
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  Can I reject my faulty X-Trail? 29 Jun 2016 (Ask HJ)
  I bought a new Nissan X-Trail last month. After a week there was a system fault and the car would not switch off. I took the car back and the dealer said...
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  Used car has broken down - Is the manufacturer or seller liable? 29 Jun 2016 (Ask HJ)
  I purchased a used 2012 Renault Megane with 61,000 miles on the clock from an independant garage three months ago. The car still has six months Renault...
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  Cam belt failure - should my local dealer cover the costs? 27 May 2016 (Ask HJ)
  The cam belt on my limited edition Clio RenaultSport Gordini has failed, causing catastrophic damage to the engine. The garage have indicated it requires...
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  Swirl marks on new MINI paintwork 3 Oct 2015 (Ask HJ)
  I collected my new MINI JCW from the dealers on 1st September. During the handover I noticed the paintwork was covered in swirl marks, which was very disappointing...
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  Dealer holding onto V5 3 Sep 2015 (Ask HJ)
  I bought a pre-reg Skoda Scout from a main dealer. They said I would get the V5 in about 3 weeks and didn't give me the new keeper section. After 5 weeks...
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  Can I reject the Vauxhall Zafira I bought earlier this year? 9 Jul 2010 (Ask HJ)
  I wonder if I have a case to either reject or get a replacement of my Vauxhall Zafira that I purchased on 8 March this year. It arrived with scratches...
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  I sold a car which was serviced by myself and advertised it as having 'full service history' - is this legal? 18 May 2010 (Ask HJ)
  I traded in a car to a motor trader. I serviced this vehicle via my limited company and stamped the book with date and mileage. We're not qualified mechanics...
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  What is the minimum length of warranty for a used car? 18 Nov 2021 (Ask HJ)
  A motor mechanic I use has told me that the minimum length of warranty a car dealer has to give on a car sale is two months. However, lots of dealers are...
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  Faulty Alfa Romeo 31 May 2011 (Ask HJ)
  I have had the same fault re-occuring for the past seven months which commenced at 400 miles. There have been a number of experts form Head Office Technical...
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  Old cam belt caused engine failure - is the dealer liable for repair costs? 21 Jun 2017 (Ask HJ)
  I bought an old motorhome last August and the dealer did quite a bit of work on it prior to collection. He paid for a service and cam belt change at his...
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  What is a fair usage deduction from a dealer? 7 Dec 2021 (Ask HJ)
  If I reject a new vehicle two years old due to major manufacturing faults that have been repaired but failed again immediately, how do you decide what...
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  New motorbike has broken down - Is the dealer liable? 15 Jun 2016 (Ask HJ)
  I bought a motorbike three weeks ago. Since then I've discovered that the rear shock has lost damping and the clutch will not go into neutral when the...
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  How much should I pay for a Peugeot 308 described as 'Trade'? 24 Jan 2012 (Ask HJ)
  I have been offered a Peugeot 308 with 14700 miles on the clock, described as 'Trade' on the dealer's website, for £9995. What does 'Trade' mean in this...
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  Renault Star Buy - reasonable or not ? 24 Feb 2011 (Ask HJ)
  I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like: .Driver seatbelt has stopped retracting .Dented...
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  Can I reject my Mercedes-Benz which has an ongoing fault? 25 Jul 2010 (Ask HJ)
  I purchased my Mercedes-Benz when 18 months old from a Mercedes dealership in August 2007. Despite repeated attempts they have not, to date, been able...
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  I bought a Cat N car, which is actually a Cat S write off - what do I do? 18 Apr 2018 (Ask HJ)
  I’ve bought a car through a salvage auction site. It's registered as a Category N write off, but upon inspection of the car at my local garage, the car...
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  Dealer won't pay to fix faulty roof on Astra Twintop 26 Sep 2016 (Ask HJ)
  I recently bought a Vauxhall Astra Twintop from a local dealer. The car was sold with a warranty that (the dealer said) covers the folding roof. Within...
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  Is my used car covered under the Sale of Goods act? 2 Mar 2015 (Ask HJ)
  I purchased used Audi A3 one month ago from a trader for £8450. The car was sold with a warranty, but I have been told that everything is not covered....
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  Can I get refund for a car without a service history? 7 Feb 2022 (Ask HJ)
  I bought a second hand Fiat Abarth for £7,500 from a reputable dealer three months ago. The sales person assured me that the car had a full service history,...