Showing results in  Ask HJ [Show all channels]

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  Can I cancel my order for a used car if I wasn't told it had an engine replacement? 27 Jul 2017 (Ask HJ)
  I'm purchasing a Nissan Qashqai from a dealership. I noticed in the service book that its service had been delayed due to a warranty repair. I asked the...
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  After seven months of problems with my Citroen C4 Grand Picasso can I return it? 17 Feb 2017 (Ask HJ)
  I purchased a 2008 Citroen C4 Grand Picasso on 29 July 2016 with a warranty. Within a week I had bought two new front tyres and windscreen wipers for the...
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  The DSG gearbox has failed in my Skoda Fabia, what should I do? 3 Sep 2021 (Ask HJ)
  I bought an approved used 2016 plate Skoda Fabia DSG automatic last year, which had done 38,000 miles. After just over one year of ownership and less than...
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  My approved used car was not serviced as per the schedule - what are my rights? 7 Nov 2019 (Ask HJ)
  A week ago I bought an approved used 2016 F-Pace from a Jaguar dealer with just under 40,000 miles on the clock. I have only just noticed that the first...
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  I bought a nearly new car that turned out to be damaged - can I demand my money back? 10 Sep 2018 (Ask HJ)
  I bought a used car with only 87 miles on the clock. The vehicle was initially sold to a taxi driver who after buying the car found out Uber would not...
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  Faulty used car - what are my rights? 21 Jan 2016 (Ask HJ)
  I recently bought a second hand BMW X3 from a Vauxhall dealership. It's a 2008 model, with 50,000 miles and full service history. Within the first week...
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  Can I reject my Jaguar XJ based on the grounds that the dealer didn't disclose the true service history? 17 Feb 2017 (Ask HJ)
  I bought a Jaguar XJ 2.7 TDVi for £15,500 from a main Jaguar Dealer. I was told it had full dealer service history, having been regularly serviced by them....
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  Plywood lining system has damaged my van - what are my rights? 17 Mar 2015 (Ask HJ)
  My son purchased a new Renault Master van five months ago. He paid extra for the van to be lined with plywood. Two months after buying the van he became...
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  Can a seller opt out of statutory rights? 29 Oct 2013 (Ask HJ)
  I have paid a small deposit to secure a 2007 Mazda 5; however, on reading the small print in the contract, there includes a "purchasers certificate of...
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  Ford Focus EcoBoost engine failure, who is responsible? 5 Jan 2023 (Ask HJ)
  My engine stopped working on my Ford Focus EcoBoost and the oil light came on. The recovery man said had seized up and its a fault with the model between...
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  My Volkswagen Passat 1.5-litre Evo TSI judders when it goes under 20mph. Can this be fixed? 26 Nov 2020 (Ask HJ)
  I have a 2019 Volkswagen Passat Estate 1.5-litre Evo TSI, which often judders when it goes under 20mph. The diagnostic does not fix it and Volkswagen says...
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  Should the dealer replace my car's faulty clutch? 27 Mar 2016 (Ask HJ)
  Last week I bought a 57 plate Alfa Romeo Brera from an independent dealer. Since collecting the car I've noticed that the clutch is slipping. The three...
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  Can I return my problem car? 28 Dec 2012 (Ask HJ)
  I bought the car in September and I have had to have the brakes replaced. The garage replaced this at its cost four weeks after purchase as I got VOSA...
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  Range Rover Evoque - unhappy with cabin creaks and rattles 14 Nov 2012 (Ask HJ)
  My Range Rover Evoque only two months old, and has already spent five days at the main dealer. They've been trying to fix creaks around doors, seats, dashboard...
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  Problem with car bought three months ago 19 Sep 2011 (Ask HJ)
  I purchased this car on 16/7/11 for £5500. Last week I had occasion to adjust the drivers seat. The mechanism had failed. I feel this defect had been present...
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  Do I have any recourse with the dealer or AA as our Fiesta needs a new injector? 15 Jul 2010 (Ask HJ)
  We recently purchased a Ford Fiesta 1.4 diesel and had an AA check done on it. We now find that it needs a new fuel injector and two new alloy wheels,...
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  We bought a car from eBay that turned out to have previously been salvaged - what can we do? 4 Jun 2019 (Ask HJ)
  My mum recently bought a car from eBay from a private seller. He sells a lot of cars on eBay but I don't think this is classed as a trader. She bought...
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  I just found hidden damage on a friend's two-year-old car. Is the dealer liable after this long? 19 Nov 2020 (Ask HJ)
  My friend asked me to look at the grill on his car the other day. It looked like it suffered damage and was covered up with plastic body treatment. On...
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  Audi A3 tyre problems 13 Dec 2016 (Ask HJ)
  My Audi A3 (2014 model) has just had a service: the report advises the tyres are perishing and will need replacing. But tread remains 7.5mm, does this...
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  A garage broke my car to the tune of £800, but say they aren't liable. Is that true? 20 May 2020 (Ask HJ)
  My local garage snapped my crank bolt today whilst attempting to replace the cambelt and waterpump. They said it was fitted too tightly, probably from...