"it is normal for the top hose to be hot and bottom one cool "
If one hose is cold sounds like you have an air lock in the heater.
Where the 2 heater hoses pass through the bulkhead, one has a white line painted around it. Loosen the clip & partially pull off the hose until you see a small hole in the metal pipe. Raise the coolant resovoir higher than this hole with the cap removed until coolant free of bubbles flows out. Push the pipe fully back into position & top up the coolant back to maximum.
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