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What do VW have to do ? Correct me if I am wrong but I think nothing its out of gaurantee and the corrosion gaurantee I think only covers you if the recommended checks are done and recorded plus the cover is for rust through only.
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VW's have 12 year warranty and VW have agreed issue is covered under waranty they are just trying to fix on cheap. The car has been service by VW dealer. The rust has not broken through yet there is spidering showing where it is rusting inside out.
The car is hand washed and cleaned every week.
Edited by Rusty VW on 07/03/2013 at 17:27
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Thanks for your response I am dealing with Mr Hazelwoods Exec team but they are sticking there heads into the sand the problem I believe is my case is the tip of the ice berg and there are many Passats out their with this issue and will cause them a major expense.
Hence the web site.
The other problem is how much rust is on the body shell and getting them to strip it down enough for an independent inspection.
I have insisted on new panels but they say no and have sent a letter giving two options which are to sell car back to them below mrket rate or put with repair offered.
I have contacted SMMT to see if they can help.
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Is that 12 years for surface rust or embedded rust or rust through,VW are hard to deal with in Germany in the UK I would think they are a real headache. I am not against you I think its a disgrace that a vehicle which costs so much should have rust of any discription so young but VW will not budge an inch when they so wish.
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We had rust in the seams of a 52 plate Mondeo. It was a well known issue caused by a bad batch of seam sealant, Ford accepted it as warranty work under the body warranty for 6 years and not the 1 year paint warranty which was my initial worry.
They would not replace the doors which would have cured it in one go. The removed the seam sealant, re-sealed, and painted all 4 doors. It lasted 6 months. After that it was done every 6 months until we sold it when it was 5 years old just after another respray. The car looked terrific and we got a top part chop price against a C-Max which never rusted in the 5 years we had it.
It would have been far cheaper for them to do it right and have done it once but it cost us nothing thus no complaint. They always loaned us a Ka for the week it was in the body shop. Must have cost them a fortune, it wnt in a total of 9 times.
Provided VW will redo it when it comes through again what is the problem.
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Rusty, what do you wash it with ? Washing up liquid ? As this is corrosive for cars. I have had 3 passats , a 57 plate, 58 plate and 09 and they were all fab and covered close to 100 k each . Paint work was fab and reliability so surprised to see your issues. One of mine was silver as well although I have to admit that I knocked nearly 100,000 out of each in just a year.
I was just curious if it was something you washed it with effecting it or a damp garage. Hope you get a resolve
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Thanks for that VW I have seen rust on other Passats on the doors too.
The corrosion is due to defect in materials it is the metal corroding under the paintwork, and has not broken through.
I have seen this corrosion on a 57, 08 and the 09 was the worst.
In all fairness another 08 had no signs of rust.
I am going to survey 250 owners to see how many cars are effected.
I use Autoglym products on my car.
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The paintwork is garanteed for 3 years and 12years for corrosion from the metal out which is the case with mine. The body shell is the main nightmare.
Under Sales of Goods Act the car is not of merchantable quality on many counts.
There is more on www.rustingolkswagen.co.uk with images of corrosion.
Body protection warranty
All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration.quality.
The only preconditions are:
- The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
- The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
- A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
- All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.
Volkswagen Authorised Network workmanship warranty
Members of the Volkswagen Authorised Network give a warranty for their workmanship on all repairs and servicing. The warranty on repairs is 1 year/12,000 miles from the date of the work, whichever occurs first. Should any repairs be required in that period on work carried out by a member of the Volkswagen Authorised Network, the original Repairer will carry out such repairs free of charge, provided:
- Repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorised Network.
- Repairs are not required due to normal wear and tear or other exclusions. Items replaced under the terms of this warranty become the property of the Volkswagen Authorised Network. A member of the Volkswagen Authorised Network may choose to pay for work under this warranty to be carried out by another member of the Volkswagen Authorised Network.
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David (Inchcape Chelmsfors)
I am disappointed that yet again you are not following our agreement and not doing the warranty work requested.
The SMMT require a report to be done and you are being obstructive by not allowing the inspection to go ahead.
You seem to be deliberately ignoring my letter which I have attached again.
Kind Regards
Karl Thacker
Karl Thacker
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Amazing I did as you suggested and got this response I would be shocked if such young cars did have fault reoccur in this time frame or do you think they are admitting they have a problem!
"Further to your email to Mr Hazelwood, I have discussed your concerns with our Technical specialists. They have confirmed that in their view your vehicle has light surface corrosion and is not through corrosion.
The method of repair has been long term corrosion tested by Volkswagen AG and is the only approved repair for this particular issue. Volkswagen AG are not aware of any repeat cases if the materials and work scope are followed and if your vehicle is repaired following the Manufacturers recommended repair, we are confident this will offer a permanent repair to your vehicle.
Regarding your request for a data sheet and materials used, unfortunately there is not a data sheet we can forward to you, and the materials used are as listed in the response from Inchcape
I note your concern with the planned replacement of the Mechatronic unit in the gearbox and I would confirm there is no reason to replace the gearbox and flywheel at the same time. If for any reason the mechatronic unit did not resolve the fault, then a replacement gearbox could be considered. However it is unlikely that the mechatronic unit replacement won't resolve the concern.
As you know it is not possible to retro fit tyre pressure monitoring to your vehicle and this is an issue you would need to discuss with Inchcape who sold the vehicle to you Used Approved. "
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Where do you plan to go with this now? Keep us posted how you get on.
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I am going to survey Passats locally to see how bigger a problem this is.
In the meantime I am getting an independent inspection done and have involved the SMMT who then will recommend not repairing the car but panel replacement.
The when this presidence has been set VW will have no choice but replace panel etc on all cars.
I am starting to hear that MK7 may have same problem.
DSG box, Turbo and injectors are causing problems still.
I was thinking about visiting Motor Show and VW HQ.
I love Vista print have banners, cards and door magnets.
I have interests from the media so I think this may go viral.
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It is great the the Quality Services director promises to call you back and then sends a letter from her legal team via email.
So now I know VW do not have standards.
ThinkIi will let their legal team threaten me they dont like auto emails and my website www.rustingvolkswagen.co.uk
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I am sorry but frankly I would sell it and run away from VAG.
Crusading against VAG is admirable but as their profits last year wer c $25billion, they have more resources , more time and better lawyers.
Micturating into the wind is not a sport I partake in.
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I dont run away ever I have done this before and am not intimidated, They will might make a $25 billion loss when people realise they have lost quality.
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VW Inchcape Chelmsford
Westway,
Chelmsford,
Essex
CM1 3BH
Dear Mr David Patisson,
As you are aware I purchased the car from you and under the Sales of Goods Act 1979 the car has not been of merchantable quality and is not fit for purpose. I am asking you to sort out various issues please as I am tired of VW passing buck to you and you passing it back to them.
Issues to be resolved by Inchcape Chelmsford directly
Fit cruise control and pay compensation for loss of use of product.
Paintwork issues surrounding bumpers this was to include removal of over spray and re skin both bumpers as per the engineers report.
Coding of 2 nd key and supply
Car was sold as having Tyre deflation sensors needs sorting or I can organise retro fit for £1,000.00
Other concerns I have raised
Driver’s seat covers wearing through
Inchcape Chelmsford has identified wear and a current temporary repair to the seat. They confirm that to resolve this issue the driver’s seat backrest cover and foam will need to be renewed. This happened very soon after purchase that it shows an inherent defect which you needs to be sorted.
Front seat rear pockets fraying and passenger seat showing fabric
You have confirmed that the pockets have pulled out of the cover at their edges, this happened very soon after purchase that it shows an inherent defect which you need to sort.
Wheel arch liners/plastic sills damaged
Damage has been identified by Inchcape Chelmsford and as we have discussed is the result of impact damage and related to the mud flaps previously fitted to the car. You supplied and fitted these and again where not fit for purpose due to the low suspension of my car causing them to ground so you need to repair and credit me for the mud flaps.
DSG judder
You advised that the gearbox is ‘snatching’ slightly more than expected but not too excess, Inchcape Chelmsford have checked for any stored/current fault codes and there are none stored. They have advised the appropriate remedial solution is to replace the Mechatronics unit. This was reported to you twice and to the servicing dealer on four separate occasions and is an inherent defect from new which needs rectification at your cost and ECU will require reprogramming according to my expert. The flywheel should be replaced too before it fails. If the gearbox fails in the near future due to excesses caused by the Mechatronics then we will be seeking the box to be replaced.
Corroded wheel centre hubs
These where changed by Petercooper and need replacing again under warranty.
Corrosion to all four doors at join between outer skin and inner frame/skin
Inchcape have confirmed there is spider corrosion appearing to all four doors and also the leading edge of the bonnet. The corrosion hasn’t penetrated the paint in any visible area and the repair method involves removing the corrosion and fine seam sealing in the affected area, application of anti-corrosion treatment then reapplication of new fine seam sealing and repainting of the inner door panel areas as required.
The method of repair is not satisfactory and the car requires inspection so the SMMT can look into this or the doors are replaced.
Rusting to bonnet
There is some spider corrosion starting between the bonnet outer skin and the frame of the bonnet and the repair method would be as above. The bonnet also has a number of stone chipped areas to the outer skin which are corroding and will continue to corrode due to the loss of paint and corrosion inhibitors and is unavoidable. Ideally these would be touched in as they occurred. The method of repair is not satisfactory and the car requires inspection so the SMMT can look into this or you can replace bonnet.
Rusting to the tailgate
As we discussed Inchcape failed to see any signs of corrosion on the tailgate, however once we have an agreed course of action this can be re-assessed. The method of repair is not satisfactory and the car requires inspection so the SMMT can look into this or the tailgate is replaced.
Rust on A-Post (Body Shell)
We discussed that you believe in order to see the corrosion the windscreen would require removal to allow inspection. This can be carried out once we have agreed a course of action. There are signs of corrosion on the o/s, as a result of the paint being chipped off. Both the o/s and n/s A-Posts have numerous stone chips which have resulted in the paint being removed in that area down to the metal.
We would cover the cost of these body work repairs (with the exception of the stone chip damage) either within the terms of the manufacturer’s warranty where this applies (12 year anti-perforation warranty), or as a gesture of goodwill. The method of repair is not satisfactory and the car requires inspection so the SMMT can look into this matter and decide the level of dismantling required for a second inspection. To save costs it would make sense whilst the bumpers are off the inspection is carried out.
Squeaking door hinges
The door hinges required lubrication; if this did not work the hinges would need to be replaced. This is down to the servicing dealer not maintaining the car to VW standards I will deal with this separately if you do not wish to do.
Locking wheel nut tool has gone missing
This was lost by servicing dealer so can sort myself if VW will not do.
Towing lug missing since injectors renewed under recall
This was lost by servicing dealer so can sort myself if VW will not do.
Engine oil degradation – Diesel engine oil does go black very quickly after renewal, depending on the age and mileage of the engine this can be within a few minutes of the engine running. When the car is inspected we will take a sample and send off for analyse unless servicing dealer agrees to refund service costs. VW sayed they would carry out an oil change.
Pegs pushing up through carpet in load area.
You supplied liner to protect carpet and this is an inherent fault from new and is not doing its job.
As the dealer I purchased the car from my contract of sale is with you under the Sales of Goods Act and not VW UK. I am now asking you to sort out warranty work and VW confirmed that they would do. The problem is I feel both you and VW are being obstructive and I am tired of their poor levels of service being given to me. I am giving you the final opportunity to fix the car so please advise before the car is returned what work has been done or not done. To progress this I suggest the car is inspected by Scotia before work commences at Chelmsford at your convenience, then you repair what you can, however you feel fit so at least it does not degrade further making any repair more expensive.
I will then go to SMMT with the report about the method of repair unless the panels affected are replaced.
You also have the option to put me into another car of similar age and mileage of the same specification as my car should have been as per the Sales of Goods Act 1979. The £8700 offered will not put me into the same specification of car as they seem to be around £10,000. You could upgrade to a lower mileage car in lieu of my costs to date and as compensation for the stress I have incurred and to show willing I would consider a Highline DSG or a sport DSG.
If you are not happy with this then I wish to reject the Car under the Sales of Goods Act1979 and expect a full refund for the car and accessories of £14,500 approx and my cherished number put on retention and cost of sign writing so I am put back into the situation I was in before I bought your car. I appreciate I have done 50K motoring but it is not my fault that you and the servicing dealer and VW failed to carry out various works. I have incurred costs in excess of £3,000 to date and will right this off against the use I have had. If this goes to court I will claim the full amount and interest.
I am open to any suggestions you may have so please feel free to talk to me, I am not prepared to settle in full and final settlement as I may reject the car if the rust continues to come through and I need to claim my expenses back which are ongoing and the costs of further reports etc.
I still feel VW should look at putting me into a new replacement car at their cost not yours if only to say sorry and show they care.
The other factor which has been overlooked is the stress of owning this car, bold tyres on loan vehicle, injectors failing in Dartford Tunnel, not knowing when the GSD box or Turbo will fail.
I have not quantified this figure.
In any case I trust we can get my car fixed 100% and move forward and I am also happy to pay for stone chips to be treated whist you are painting various parts but need to know cost in advance please.
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Amazing VW Authorize corrosion repair and senior management wont honour, Trying to force me to except offer, which I wont. Petercooper VW said VW would cover corrosion under warranty but Matthew Young is stopping Inchcape VW Chelmsford from repairing car now he wnts to fix this and all items as goodwill, forcing me to sign a full anf final settlement agreement. They forget they are breaching my statatuary rights by not honouring warranty and are in breach of Sales of Goods Act 1979.
All I can do is wait for the car to return and get a full engineers report done.
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I have checked ten other Mk 6 Passats and have found nine of these are rusting the youngest being a 10 reg, I have also seen a couple of mk5 passats with the same issue 54 reg.
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I have justed checked my eleventh car a 61 reg VW Passat estate M7 New Shape.
It has corrosion starting on the door like the Mk5 and Mk6 Passats.
You can see cars on Facebook "rusty Volkswagen"
Also www.rustingvolkswagen.co.uk and www.badvolkswagen.co.uk
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I am sorry but frankly I would sell it and run away from VAG.
Crusading against VAG is admirable but as their profits last year wer c $25billion, they have more resources , more time and better lawyers.
Micturating into the wind is not a sport I partake in.
I'm with Madf. It sounds to me that you are asking VW to keep you in as-new-condition cars as long as you choose to pursue them. It also sounds as though they won't play ball - and even if they did, you would still be looking for incipient faults as long as you owned it.
Bite the bullet and move on (probably to another maker) ....
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I can sympathise with you on this one - had all this fun on an 08 B6 Passat.
Keep pursuing VW if you have the time and willpower - I take my hat off to you if you do! I gave up in the end of being fobbed off - VW tried to shift all the blame on to the bodyshop who did the repairs on my car, when, unsurprisingly the rust returned with a vengance.....
Unfortunately the people's car ain't what it used to be - Passat B5 was a great car, but the B6 just doesn't follow suit. In fact VW group as a whole, aren't what they used to be - people may say how can that be when they are the most successful etc etc etc, but this a company that has become obsessed with cost cutting, and giving poor customer service, but at the same time making everyone believe nothing is as reliable as a VW..... How do they do it? Clever marketing and snappy designs. Sure they may be nice cars to look at and (in some cases) nice to drive, but are they really that much better better built and more reliable than the (cheaper) competition? > NO!
Owners become wrapped up in the whole brand ethos of VW, defending them to the hilt and making excuses when things go wrong. Perhaps many, like I did, feel foolish at having been sucked in. The funny thing is many VW and Audi drivers are now starting to sound like BMW drivers back in the 90's, thinking all non-owners are only envious and jealous.......
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Thank you for your response, I will make a stand so other dont have too, the more photos and complaints which are brought to my attention the quicker VW will realise that thaey have major issues.
Thanks again and tell your friends.
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I have said before, I am a man of principles and now that I can see MK7 with rust and such a high proportion of VW Passats have same issue I will not stop.
I was born with a back bone and I had to pay good money for my car.
Some companies are greedy and cut corners.
I bought Passat expecting a car which would be well built and would last 200,000 miles.
I dont do back down and have the time and money to take them to court if necessary and they will make a loss when their car sales are reduced.
I have already passed the point of no return and will see this through.
I just want the car I paid for not a rust bucket with faulty gearbox and injector issues.
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Well 19 out of 20 Passats checked have corrosion and four of these were on a dealers forecourt. pictures are on facebook under rusty volkswagen.
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You are really letting this take over your life stand back a little and put it in perspective a car is only a piece of tin that moves you from A to B I think VW have made a fair offer and you should take it and call an end to the hostilities.VW are a massive concern and can sell all the cars they make you are to them are a nobody but they want to treat you fairly please for your own sanity and I am sure for the sanity of those around you put a line under the issue.Whatever you do will not make the slightest difference to how VW are made , sold or serviced - think about it.
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I think you work for VW or you have no spine or more money than sense both offers are not reasonable and I dont have the money to run. Next week VW are returning my car without carrying out warranty work as i will not be blackmailed. This is not runing my life either, watch this space and watch the News as I have not started yet.
I have been here before with Rover, vauxhall, VW and Renault.
I have legal cover for this and will use it if VW do not come to there senses.
On the other side the servicing dealer has tried to help this week and wants to put their side right.
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I have been here before with Rover, vauxhall, VW and Renault.
I think I see a trend here...
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No connection whatsoever to VW I would not have one I don´t like them and never have.Do you make a hobby out of complaing judging by your list it must take most of your free time even after all your stress and wasted time (you only have one live)you eventually get VW to concede do you honestly think that you have won they have lost,VW could care less one way or the other neither would any other company of their size.But it takes all sorts to make a world have you ever seen the film "Yellow Submarine" there is a character who wastes his life typing letters they called him the nowhere man.
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If i thought i was wasting my time i would not persue, Yes there is a trend all the large companies think they can bully consumers, I am a people person and i dont want others to have stress so will see this one through. I had no idea my VW would rust and actually bought it thinking it would be a high quality product. That was my mistake.
I had injector failure in Dartford Tunnel, DSG gearbox issues from day one, Accessories which failed and damaged car and poor quality interior and sub standard paint work.
The car was misadvertised and does not have all features and items I paid for are being fitted four years later.
If I was paid every time someone said that I cant win i would be very rich.
The car is being returned to me next week and i believe they have failed to fix corrosion issue and they refused carry out warranty work. I will be taking on Inchcape VW Chelmsford and not VW as i bought the car from them and they have had reasonable opportunity to fix my car.
I am informing the Public about the VW Passat issues and so will VOSA shortly.
VW dealers will soon be overwhelmed with door repairs as it seem a common fault.
VW make 2 million cars a year in Germany and if made to replace all doors and tailgaits and bonnets which cost me around £7,500 to replace. I suspect it will cost half for VW to fix and as B6, B5 and now B7 have same issues they could be faced with 12 years of claims it going to cost them a fortune, Then I believe the Canadians are having the same problem and there are factories making Passats.
VW have a major issue with Metatronic units and Dual Mass flywheels which speaking to VOSA could mean they could be recalled under safety. The DSG box now has a 10year garantee in China. Dont forget this is fitted in all VW,s Audi's skoda and Seat.
Then we can look at other model like golfs they seem to have wheel arch corrosion.
I am looking at the bigger picture and the websites and media involvement will impact VW Passat in the New and second hand Market, I have no intention of taking VW to court only the dealer who sold me my car for work not done, stress etc. All i want is for VW to look after me and there customers correctly and i will not stop.
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What a waste of a lifetime you must be stuck for something to do.
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Helping others is not a waste of time.
Also it takes more time to work to buy a car and very few hours to protect my investment.
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Buying a car is certainly no investment, I think you have your priorties wrong one day you will come to your senses.
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I have been here before with Rover, vauxhall, VW and Renault.
I have legal cover for this and will use it if VW do not come to their senses.
I admire the idea that a one-man crusade will make a difference for all potential VW buyers, but I cannot come to terms with the notion that it will happen. I suppose it is just possible that VW would revise their seam sealing in future models as a consequence, but keeping current owners in replacement doors - forget it.
My guess is that you may 'come to your senses' before VW. Large multinationals usually regard one-man stirrers as unimportant troublemakers. Though there was a certain Ralph Nader many moons ago ....
Edited by Andrew-T on 23/03/2013 at 11:04
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Well lets see what happens it has not taken over my life and everything is setup.
Web sites are having positive effect. www.rustingvolkswagen.co.uk once I have my car sorted I will put templates on their for the Small Claims Court.
I am waiting for engineeers report to send to the SMMT, Then their outcome on the style of repair will affect VW they have 12year warranty this type of corrosion and if not fixed will be breaking an individuals statatory rights and in UK will be able to claim repair through the Small Claims Court. Vosa have concerns as rust on the body shell as this may make cars unsafe if 10cm from breaking and fixing points. Trading Standards are concerned as VW dealers are selling cars with rust on their forecourts and now VW are aware, these need to be fixed as part of VW multicheck policy.
Which ever way 19 out of 20 Passats checked are rusting and 240 million potental cars in Europe this will hurt VW shareholders and maybe Robert Hazel Wood will be replaced and the brand restored to a quality Brand in the UK.
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and the brand restored to a quality Brand in the UK.
I take it you are being sarcastic?
VW is a volume car maker making indifferently reliable cars.. provising indifferent warranties -uinless you are in China... and making lots ofmoney from people who are dumb enough to believe advertising.
Edited by madf on 23/03/2013 at 12:46
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Its a wind up or I am dreaming ,VW will point you in the direction of millions of cars without rust and VOSA could care less about you.
VW have just had there best year ever I hardly see them sacking a succesful team on your sayso.
I have just read your site VAG will have a field day with you I suggest you get a good brief one who actually understands the SOGA and it implications in this case because your information you print on the site is flawed to say the least.My cousin who is a QC in the UK thought I was winding him up when I emailed him this thread and your wb site.
Edited by Collos25 on 23/03/2013 at 13:21
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Thats the point VW could not point me to Millions of Passats which have been reliable not with injector recall, DSG boxes and now Dual Mass Fly wheels and Turbos.
I have found only one Passat which has no corrosion, It is so easy go to a dealer look at a used MK6 Passat it will have rust somewhere. The First MK7 New shapes are corroding it seems about 18months old the corrosion is visable.
It also shows the dealers are not checking cars for corrosion during a service.
If VW went back to quality and not quantity they will survive, there own forums are full of complaints. They are suffering issues that Mercedes suffered a dacade ago.
The next month will be interesting just watch this one man band become a Thorne in VW side.
You forget it takes years to build a reputation and seconds to loose it and share holders dont like that.
I am lucky I have time, money and resources to do this and more to come, I run my own business so have flexi time.
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I refer you back to my last post.Your a dreamer.
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Lets see if I can change your mind, Do you play golf with Robert Hazelwood?
Lets see what happens this process can take 3-4 years and can cost £40,000 but i am not a one man band and not a dreamer as you will see.
I am going to make it easy for other VW owners to have issues sorted!
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Refer you back to my last two posts, at least its brought a smile to my face.All the people starving in the world and you want to waste all that money on a piece of tin .I will not see because you will be laughed out of court the first time you appear.
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So you are willing to spend £40,000 taking VW to court over a car that cost about 1/2 that. But since VW will no doubt repair the car under the warranty what are you taking them to court over. Just let them repair it and move on.
As an aside I have yet to se a Passat of the age you are discussing with noticable rust.
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I took the dog for a walk and every other car is VAG in this area and I did not see one with rust .Your reference to Mercedes I was involved in the e class saga Mercedes took my car did whatever to the rust and its still kicking about and looks immaculate from 2001.You say you play golf with the head of VW UK and yet he ignores your mail,If VW are willing at no charge to you to respray a 5 year old car I would think my ship had come in .But if you win this battle which you won´t what next you are according to your list running out of car makers but wait a minute have any of your so called successes changed their policy or the way they procure parts because of what you have done I think not.I refer you back to my previous mail.But keep mailing they make for a good laugh on a cold day in Germany.
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I think you need to read what i have written as i do not play golf at all. I am dyslexic so may have written unclearly.
We are talking about passats and where the outer door joins the inner door on the inside.
The tailgate you may see corrosion around number plate light on estate.
Otherwise you can see corrosion on bonnet and tailgate when they are open.
I created a page on Face Book under "Rusty Volkswagen" which has photos of cars and the corrosion. All the cars look good on the outside.
My website is there to find out exactly how bad this is and when the engineers report has been done I will publish it here.
Enjoy mails its raining in the UK too
PS Thanks
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I have looked at web site its a bit of a joke really not to be taken seriously .I bet you dream about rust and VW just think in 4 years your beloved VW will be that old it will not be worth very much rusty or not.What was that song sung by Bobby Darin?
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I.What was that song sung by Bobby Darin?
Before my time...
Splish Splash
1958
Bobby Darin
Mack the Knife
1959
Billboard Top Rock & Roll Hits: 1959
Dream Lover
1960
Darin at the Copa
Beyond the Sea
1959
That's All
If I Were a Carpenter
1966
If I Were a Carpenter
Beautiful Things
Simple Song of Freedom
1971
Live! At the Desert Inn
Things
1962
Things & Other Things
18 Yellow Roses
1963
18 Yellow Roses
Two of a Kind
More
1964
Hello Dolly to Goodbye Charlie
Hello, Dolly!
1964
Hello Dolly to Goodbye Charlie
Once Upon a Time
1967
Something Special
It Had to Be You
Multiplication
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I was thinking of the song "Dreamin"
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Hi, VW agreed to repair doors under warranty at VW Peter Cooper in Chichester and then it was decided that the car should go back to Chelmsford from where I purchased it. Chelmsford would replace bumpers, fit cruise control I paid for four years ago and supply second key and install Tyre deflation. VW agreed to repair all doors, bonnet, Tailgate replace front seats and repair wheel archliner and sill where there mudflaps damaged them. The DSG is juddery and where going to replace Metatronic unit. I was not happy about repair method and would not sign document in full and final settlement of any claim, as my cost are just over £3,000 and I want compensation for various other issues like injector failure in Dartford Tunnel. VW are not honouring Warranty Work.
Chelmsford have done their work and I believe dispite asking them to do warranty items the car is being returned next week with this work still incomplete. This is because i will not sign VW's unfair document". Chelmsford VW will be breaching my Statatury rights and I will have given them reasonable opportunity to fix issues so will be breaching Sales of Goods Act too. Chelmsford also refused access to my Engineer and VW are being obstructive as the body shell is also corroding needs to be stripped down to be inspected.
An Engineer is booked to inspect the car when it is delivered back to me and this report will be sent to SMMT to investigate repair method and prove the state of my car at this momment of time. I have fullfilled the warranty by informing VW of the corrosion.
I cant say much more as to my future plans but will update you all later.
The Good News is that Peter Cooper VW want to help and put their side right so i will give them a chance to do that.
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Chelmsford would replace bumpers, fit cruise control I paid for four years ago
The Good News is that Peter Cooper VW want to help and put their side right so i will give them a chance to do that.
Four years ago! A bit of a slow burner is this one.
Careful Peter Cooper! You don't know what you're letting yourselves in for.
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Peter Cooper did all servicing have admitted their failings and wish to put things right so I take my hat off to them.
VW and Chelmsford have been chased and chased as have VW three times and they never came back to me. Chelmsford had legal letters and engineers reports and thought i would go away.
Their Directors at Head Office interveined and have tried to help and i feel VW are pulling their strings.
I am fair and will give Peter Cooper a chance to rectify their issues and any others, I had a good meeting with Perry Lee the group MD and he knows the whole story.
The rust was the last straw hence the public enlightenment.
Edited by Rusty VW on 23/03/2013 at 18:02
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But not been fair and you are paying for your stupidity big time.
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Collos25, If you cant be constructive please dont bother making comments specially obusive personnel comments, there are people here I want to help. Just look at car by car comments.
You obviously have interest in VW and I have pointed you to the evidence and you have chosen to ignore.
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If the OP wants to pursue VW, that is up to him, no matter if other's think it pointless etc - it's HIS choice.
Please stop the personal attacks - it's becoming childish and ruining what is, in general, a very good forum. If you don't like what the OP is saying/doing simple answer - stop reading/responding to this thread.
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I have just recieved my car back six to eight weeks and it is worse than it went away, The good News it has been inspected and the report will be used as evidence, here is letter sent to CEO of VW and copied to CEO of Inchcape, VW have also stopped VW from doing any correctional work. We have checked 22 VW and all bar one are corroding including 11 reg golf, all on Facebook under "Rusty Volkswagen"
Dear Robert Hazelwood
It just goes to show the incompetence of your dealer again.
Inchcape could not even do there job properly considering they have had the car well over a month:
They fitted the cruise control and put wrong unit on so now my MFD is stuck on range and with no button to change to find mpg, av mpg, trip one, trip two etc.
They have broken my Parrott and think they have changed parking sensors as this is not very sensitive and sounds different.
Bumper the front one is damaged and fog light surround is broken the under tray has been refitted incorrectly too. Over spray is still present.
Rear Bumper is rubbing against Tailgate so both will require painting, Oh sign writing is the wrong colour too.
The only thing which is ok is the second key.
Apart from that they have breached my statutory rights by not honouring warranty and have damaged my vehicle. I have fulfilled my requirements that are to notify you of issues.
Considering it has taken four years to do work paid for it is not very good is it?
If I am injured or any one else is hurt due to a failing of VW to repair or replace known faulty products I will persue you for corporate Manslaughter. You where lucky no one was hurt when injectors failed in Dartford Tunnel. DSG is still faulty too.
Oh the engineer inspected the car on its arrival back to me so I could not tamper with it.
None of the other issues has been fixed, by the way one dealer has the same car as mine of the same age on the fourcourt at £10990.00 not £6,000 or £8,700.
Happy Easter
Kind Regards
Karl Thacker
Karl Thacker
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I have sent VW a message :
http://www.youtube.com/watch?v=KvbjCIPl4Uo
Wonder how much humour the Germans Have.
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I've got just one question to ask, what were these other great campaigns that you have had against Rover, Vauxhall & Renault???
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I have never mentioned campaign about other manufacturers.
The engineers report has been completed and was sent to SMMT today.
It states VW need to change panels and repair various items under warranty.
This report will help all VW owners and will stop VW doing repairs on the cheap.
The other bonus is the report highlighted issues with the DSG box and quality of interiors.
The report shows Inchcape do not repair vehicles to VW standards.
They replaced both front and rear bumpers but due to poor installation both require repairing again and Inchcape have damged the car further.
They also fitted cruise control and now my trip computer does not work and Parrot is now faulty.
They also progammed second key but first key does not work.
For a bit of light relief I created this so enjoy and tell your friends please.
http://www.youtube.com/watch?v=KvbjCIPl4Uo
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Theres an old saying "A fool and his money are soon parted" I looked at the link and did not find it in the least bit funny but then again I am a realist..
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I have never mentioned campaign about other manufacturers.
You clearly stated in a post on 22 March above "I have been here before with Rover, vauxhall, VW and Renault" thus to now say yo have never mentioned a campaing against other manufacturers is clearly wrong.
Edited by thunderbird on 04/04/2013 at 10:02
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I reckon this is a windup.
After all, no individual can be so stupid ..Surely not?( Everyone else gets on with their life.)
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Wind up or not the OP certainly needs to get some professional advice to allow him get on with a normal life. But since he has had problems with other manufacturers this is probably normal for the OP.
God help us all.
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Come on Collos25 - you're telling me you watched that Youtube video and didn't laugh at least once (especially the bit about Bosch and washing machine parts!!!!) ?? Perhaps living in Germany, the lack of a German sense of humour that we're so often told about, is rubbing off on you!
Anyway, message to all - if this thread winds you up then there's a simple answer > STOP READING IT. Personally speaking, I'm interested to see where this leads. Fair do's to the OP for going after VW - it's his time and money AND his choice to pursue it. Perhaps if we saw a bit more fighting spirit from consumers in the UK, we wouldn't get ripped off all the time......
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Nothing to do with the fact i live in Germany and I personally think VAG produce a load of tosh just did not think the video was at all funny, perhaps if it had been made with no ulterior motive then maybe it has a lighter side but has been made for reasons that have been explained by the OP many times in the above posts.
I also will be interested to hear were this leads the outcome could be quite interesting to say the least. .
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I have been given tech bulletin which shows VW knew about issue back in 2011.
Technical product information Transaction No.: 2021832/7
Body/equipment: inner doors - corrosion on fold Release date: 12-Jan-2012
Customer statement / workshop findings
Customer statement:
• Corrosion/paint penetration on the inner door (illustration 1, red arrows).
Workshop findings:
• Corrosion in the door folds (illustration 1, red arrows).
<*** src="file:///C:/Users/KARLTH~1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg" alt="http://i222.photobucket.com/albums/dd20/Crasher1964/Passat3Cdoorfoldcorrosion_zpsdcb86646.jpg" width="1024" height="577" />
Illustration 1 (fold of front right door)
Technical background
Fluctuations in the production process of the fold bonding.
Production change
Improved fold bonding.
• From Chassis No.: WVW ZZZ 3C Z A E 020128
Measure
1. Repair the door fold
or
2. Replace the front/rear door
After removing the corrosion and cleaning the affected area, apply the 2-K-Epoxid filler (part number: LLS Max 220) as anti-corrosion treatment. Reapply the seam sealing. Paint inner door and wax door fold.
With corrosion in the fold area of the door hinges remove the door/hinge according to the repair manual.
1. Repair the door fold
Paint only the inner door panel.
If the door fold is only lightly corroded (no through-corrosion), proceed as follows:
• Protect the outer door area against damage - stick adhesive tape on the edge of the outer panel to avoid further paint damage.
• Remove corrosion and fine seam sealing in the damaged area - we recommend the use of a pneumatic brush grinder VAS 6446.
• Apply the anti-corrosion treatment LLS MAX 220 according to the pre-treatment described in the paint repair manual - a further layer is not necessary.
• Fine seam sealing according to the paint repair manual - chapter: Brand-specific information/restore seam sealing.
Note: Check the upper fold area to the channel strip. If the corner area of the metal sheathing is open (illustration 3, red circle), close it according to the above instructions with fine seam sealing.
<*** src="file:///C:/Users/KARLTH~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" alt="http://i222.photobucket.com/albums/dd20/Crasher1964/Passat3Cdoorfoldcorrosion-2_zpsd50855e6.jpg" width="1024" height="523" />
Illustration 2
• Restore the paint structure according to the paint repair manual.
• Apply cavity wax according to the paint repair manual - chapter: corrosion - anti-corrosion treatment - additions and welded parts.
Apply the cavity wax (part number: D 330 KD1 A2) specifically from the inside in the door fold from top to bottom till it drips off on the lower edge of the door (drain).
2. Replace the /rear door
Apply the cavity wax also on the new part as described above according to the paint repair manual.
• Replace the door according to the repair manual.
·
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VW still not honouring warranty we are gearing up to take them to court as rust has now broken through paintwork and now falls in terms of their warranty.
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Well have issued court Papers against VW for the corrosion warranty they will not honour this week.
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Just noticed this thread. I have an 2007 Passat Wagon (estate). I found the doors showed varying degrees of rust over this past winter (which can be nasty in Winnipeg, Manitoba, Canada). All doors and hatch (boot) had developed rust wherever there was chrome fittings.
VW agreed to replace all doors and hatch rather than grind the rust and repair/repaint. Dealership did a great job on the work.
The B6 VW Passat is the worst body I have ever owned and I have been driving VW's for about 25 years.
Shortly before getting the doors replaced, I had to overhaul the tranny. 145,000 kms.
VAG needs to return their focus to quality of quantity as they compete with Toyota for world dominance in manufacturing numbers. Reputation will only last so long.
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Yes i think VW have turned the corner after court case they are now doing my doors the car is in being repaired as we speak, they still have not sorted rust on bonnet, boot and A post or interior issues and DSG gearbox.
So i will will be going back to court soon and taking further action against them , VW Inchcape and Peter Cooper VW as they have not done warranty work and car is not of merchantable quality.
On a side note VW failed to have www.rustingvolkswagen.co.uk and www.badvolkswagen.co.uk taken down.
The battle goes on if you require help please contact me.
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do you know VW have had four attempts to replace doors, bonnet and tailgate. VW cant get colour right ad gaps and even though they produce spec sheets they dont follow their own guidlines. They offered to buy car back for £12,000 but put gagging order in for £5,000 to try and keep me quiet. Due to poor health i accepted and they then decided they would not accept offer this is not the first time. An Engineer was booked to inspect car back next week so VW returned car back still below standard yesterday and delivery driver from xxxx Assulted me as i would not take keys or allow him to put them into my letter box.
Edited by Avant on 26/04/2015 at 17:44
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VW returned car back still below standard yesterday and delivery driver from xxxx Assulted me as i would not take keys or allow him to put them into my letter box
If this was true you should be calling the Police and having the driver charged with assault instead of spending time on this forum.
Think that proves its just more spam.
Edited by Avant on 26/04/2015 at 17:45
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I have always worked in retail, and there are some customers that you know from the off are going to find fault in anything they can and make a big deal out of everything. I can spot them a mile off.
Whatever car this op gets next, I can guarantee he will have "issues".
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delivery driver from xxxx Assulted me.
Edited by Avant on 26/04/2015 at 17:46
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I have just spent 6 months trying to get VW to repair my 3 corroding doors and corroding tailgate. This, as I found out is a common issue throughout Passat’s and still seen on Golfs and Jetta's to mention few.
VW tried very dirty trick in the book to put me off claiming in the first place, before they had even looked at the problems. Then I hear the same story all the way through my claim that these problems were all paint defects and only covered under their manufacturing or paint defect warranty.
It took me 6 months of fighting, threatening court cases, independent bodywork inspections and dealing with their quality directors and CEO to eventually get them to relent and just honour THEIR warranty. My Passat has never been in a body shop and all the paint tolerances were as they were the day it rolled off the factory line.
I had to create a website in order to add to the pressure to get them to just honour their warranty. It offers advice and highlights the problems that we Brits endure in dealing with these corrosion issues and that our friends across the pond in the US just get them repaired no problems. There are excerpts on the site taken straight out of the Warranty claim handbook from the US (which if you search for yourselves is available on the net as I found) and this shows how in GB they treat us very differently.
Please don’t take my word, look through the website and make up your own minds. I am not a whinger, complainer or anything like that, but If my car has warranty on it, I just expect that to be honoured.
The story from Rusty VW holds no surprise to me what so ever. They have done nothing but tried to deceive and put me off in every way.
My website
www.corroding-volkswagens.com/
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I did call the Police and they did attend and i will be taking civil action against the delivery driver. I will be having car inspected this week by another independendent engineer as lights front and rear do not fit correctly and panel gaps are still incorrect.
You do have to ask why it has taken xxxx since October 2014 to complete work and has taken four attempts to fix and still it is not right if you think i am exaggerating check out 50 shades of reflex silver on You Tube.
Why force car back this week and why try and buy car back for 12k and put redigulous conditions on to silence me of 5k. Why does VW not give straight answers to questions in writting.
Why has VW not addressed corrosion on body shell of car and why has VW supplied a door panel and tailgate which have manufacturing defects.
Why has xxxx painted my car the wrong colour and damaged other area by over polishing?
One answer is incompetancance the other is if every owner checked their Passat and claimed it would cost VW a fortune and would possibly stop their aquisition plans.
Mabe evey owner should claim baybe VW would have to buy back every B6 and B7 passat as they are not of merchantable quality.
I have taken them to court once and the sceptics here came out and again I will take the to court as my car is still not right.
All I have asked is my car to be put back to VW standard and for VW to honour warranty conditions.
Iis that to much to ask the manufacturer of a quality brand?
Edited by Avant on 26/04/2015 at 17:47
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When i went to xxxx the first time i found 80 fault which are highlighed in video now lighs are loose, roof and roof bars damaged, trims broken, wheels damaged, tyre damaged, car darker than original colour.
Why dont you come and see the car for your self and report back to forum!
Edited by Avant on 26/04/2015 at 17:47
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I did call the Police and they did attend and i will be taking civil action against the delivery driver.
If the Police agreed it was an assault they would have charged him as such. At that point there would be no need for you to take civil action, that would come later.
So has he been charged by the Poice and if so what is the charge.
Edited by Avant on 26/04/2015 at 17:48
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Rusty VW - as I said in my answer to your E-mail, your dispute is with the dealer and possibly VW UK, and nothing is to be gained by making accusations on a public forum.
I have had to go through several posts deleting the name of the dealer, and I'm not doing it again. Amy more accusations and the thread closes.
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Can we speak as i do not understand why this is an issue?
I will not use company name but it is a fact.
Can i speak with you on monday and how do i contact you please?
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Why on just sell the car and buy a ford! It such that well branded cars cause this syndrome tht people will buy them because they feal they must.
I love BMWs but due to security issue I wont buy one till it's fixed. VW have so many running issues these day and cost more than a equiv. ford they never appeal.
So it's image over common sense in many cases. I'd stick with my ford and Merc!
I always troll the forums before buying to see what issue are being reported rather than the reviews.
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Well car was inspected and was found not to be to VW standard more amazing failed MOT as the work done by VW UK agents has made the car unsafe to drive on the road.
VW are refusing to do any more rectification work and corrosion is bubbling through new paint work.
Another quality standard by VW UK
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You have spent countless hours on here (and other places), conductin your own little petty personal crusade.
May I suggest, if your evidence is as robust as you think, you just take VW to court.
It's time to put up, or shut up, as they say. Real people, with real balls, get in the ring, ready for the fight. Little whiners scream on the sidelines.
Time to decide which one you are ?
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I took them to court last year i have court hearing coming up soon and will be taking them to court again.
I want every VW owner to know what they are buying if you do not like the thread please dont read it.
I suspect you may be connected to VW?
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HA !
Everyone that disagrees with you, you accuse of being connected to VW !
Quite funny really. Do you wear a tinfoil hat too ?
You took them to court last year - what was the outcome ? I mean, if you won then you'd have this lot all sorted, and wouldn't be on here, continually complaining, wouldn't you ?
I think the fact that you are on here, making all sorts of accusations (the delivery driver assaulted you, etc), but not actually backing them up tells us all a great deal about the reality of the situation.
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No dont wear tin hat like you you will have to wait and see outcome.
I think its going to be a long battle and VW will blemish their reputation so watch space and i will prove you wrong when i am ready!
As for court case VW agrred to sort out corrosion on doors and you need to ask why has it taken themsix months and still they have not got it right after three attempts.
Give them enough rope they will hang them selves i have to give them reasonble opportunity to fix my car and its only now they are refusing to do any more work.
So i am in for the long game with them and will use the media to publise their incompitance.
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It's not clear from what you say there : are you claiming that you WON in the court case, and a judgement was made in your favour ?
Yes, or no ?
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Luckily I never got as far as taking them to court. I had catalogued all the evidence, emails, letters and phone calls which I acquired by issuing a data access request under the data protection act of 1998 and they relented and just repaired my B6 Passat before it got legal.
I also argued the case using the gentleman from
www.rustingvolkswagen.co.uk/index.html
My point being, he had set a precedence in having his repaired due to these issues all being manufacturing defects of sorts.
I would encourage others to challenge them also, because I fail to see when they have verified the car is within factory spec, why I am expected to pay 50% to have my car repaired under warranty. This itself is admission of the issue.
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My 06 Passat estate returned from Sinclair VW Body Shop Swansea after they had repaired corrosion on three doors, tailgate and both front wings. They neglected to replace the tailgate lights as per the TPi which they claim is open to interpretation ??? And both front wings have indentation/divot type marks all over them. They have told me they will include these new modified lights with the claim to VW and if they pay out Sinclair will replace them when it returns to have all the defects on the front wings rectified.
On the good news,, Bhavesh, who posted on VW wall of shame after being told VW will only cover 50% to repair his Passat under their warranty, has confirmation that VW has taken a reveres turn and will now be covering 100% of the repairs. Great news !!
http://www.corroding-volkswagens.com/rustys-wall-of-shame/
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Sinclair Swansea rang me to advice the claim for the tailgate lights was processed successfully and that they are on order. After looking at the images of the defects in both front wings, he concluded these are stone chips that they sprayed over. As I pretty much know every surface of the car, because I am anal like that, I know where almost every stone chip is FACT. And I know there were NONE on either wings.
I dont know if these images will show just a small sample of the marks.
Links to the images
http://i.imgur.com/Smr3qXg.jpg
http://i.imgur.com/YDzQsgg.jpg
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Well, my wife took the vehicle to a local reputable body shop just for a second opinion from a "Qualified eye". Two of them looked it over and basically said it’s just a poor quality job. May I add that they are nowhere near Sinclair and not in competition with them, so the advice is totally unbiased.
I am waiting for Sinclair to get back to me to discuss collecting the car to have the lights fitted and further inspect the quality of their work.
I am hoping it just gets resolved as I really want to just put this whole sorry episode behind me.
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For all those who may be interested, I have updated the web site to include a sample complaints letters to the CEO of VW UK and data access request letter at the bottom of the flow chart. This suggests ways to deal with getting your car repaired 100% through the 12 yr. anti-corrosion warranty
These are only sample letters and can be used in their entirety or as a handy reference to tackle VW. The CEO complaints letter outlines the issues and points that we have argued. Although they offer no guarantee, others have used them with great success.
www.corroding-volkswagens.com/advice-on-how-to-mak.../
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In light of the recent emissions scandal, VW appear to be on lock-down in the UK. A lot of the UK media have naturally focussed their attention on Volkswagens dealings with their cars and customers. This was brought to the attention by SKY NEWS who broadcast this news report at the bottom of the following page http://www.corroding-volkswagens.com/vw-the-truth/
VW are now “Silencing” customers who have fought to get their vehicles repaired under the VW 12 yr. anti-corrosion warranty.
Once the customer in question has managed to gain the offer they are happy with, VW stipulate they will only carry out the repair as long as they DONT contact either www.corroding-volkswagens.com or www.rustingvolkswagen.com or make it public on any website or forum.
VW literally threat to withdraw the offer in the event the customer goes public in ANY WAY !
It’s somewhat amusing the lengths VW go to in order to keep us all ignorant to the FACT that by questioning them, sending them Data Access requests in preparation to take them to the small claims court and sticking to your guns, you WILL get the result you are happy with.
The only person I am aware of who got as far as turning up to court to get 6 panels repaired on his B6 Passat, under the warranty, had VW settle just before it went into be heard. This would suggest VW know they can’t possibly win such cases and this alone is admission to the problem and sets a precedence to everyone else who follows.
Although no guarantee, I know the advice given on corroding-volkswagens is still shown to be a very effective method in encouraging VW to repair our cars. Also anyone who wishes advice is more than welcome to contact the website owner. As long as everyone is getting the offer they wish for, that’s all good and well and what the website is all about.
VW’S ACTION IN SILENCING CUTOMERS IS ADMISSION IN ITSELF THAT THESE METHODS ARE VERY EFFECTIVE !
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Insults deleted.
Edited by Avant on 30/08/2016 at 01:15
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Deleted by request.
Edited by Avant on 30/08/2016 at 01:16
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