back in 2010 i was involved in a no fault accident while returning from holiday towing a caravan. My car was hit on a bend by a motorcyclist who had lost control, unfortunately he died at the scene and as a consequence my car and caravan were taken for police checks. My car was written off. a couple of days later the police released my caravan which i had to collect from their compound in S wales. My insurance company could only provide small coutesy car and only when mine was recovered to their accident centre, I obtained insurance details of the 3rd part from the police and contacted his insurer AXA. I was treated rather abrubtly by the customer rep and told until it was proved to be clients fault they wouldnt enter into any discussion. I tried to hire suitable car with towbar from Hertz, Avis and Budget, none had a suitable vehicle available.

I eventually was pointed towards Direct Accident Management who offered to deal with all aspects of the claim from hire car to recovery of costs. At this time I was still in a state of shock and very traumatised ( i was later diagnosed with post traumatic stress and depression caused by accident and was on medication for nearly a year ) so to have someone deal with it seemed wonderful.

Problem is now I am being hassled by solicitors for financial information going back 3 years, as i routinely destroy statements this has been very difficult . They even wanted to know what did i spend insurance money on, asking for receipts for replacement car etc. They tell me if i cant provide everyrthing they want i may be liable for hire car cost and both sets of solicitors costs