If it's a vehicle purchased that has gone duff then there is good advice in HJ's Questions on the Sale/Purchase of a car.

Bear in mind that there is good advice that can be obtained in a face to face with a Trading Standards Office (Free)

Why have you waited 2 years?????? whch is not goo0d if it was a banger.

dvd

Is the widely advertised 7 year Kia warranty not applicable in your case?

The Kia 7 year warranty was rolled out across the whole range on 01/01 2010 thus a 2010 Picanto would be covered.

But that would rely on the car being maintained in strict accornce with Kia's schedules either by a Kia dealer or independant.

There are lots of cases on the Kia forums where owners doing a low mileage think the 12 month interval does not apply to them and in some cases drive for several years before having the car serviced. They then complain about the warranty not being worth the paper its written on when its their own fault.

We need more info about the problems the OP has had and why they have not been dealt with.

Hi, Thanks for all the info so far. We have kept the car maintained at a main Kia Dealer to keep within the warranty. The problem has been with the car since shortly after purchase. There is loads of paperwork but I have attached the wording below from an IAEA report which is a good summary, hence asking for a recommended solicitor who maybe deals with vehicle issues regularly. (I have blocked out names / vehicle details etc.

Report to the Court

on

Engine Shudder

Vehicle

Kia Picanto G*****

Report Commissioned by

Miss L***** & Mr W***** *****

8 September 2011

Report prepared by

**** ********

I Eng MAE MIMI F Inst AEA MFIEA MIRTE MSOE

Date 10 December 2012

****** **************

Specialist Engineering Advice and Assessment on Automotive Damage for the Legal and Insurance Industries

** ************* Road, *********, Kent **** ***

Tel/Fax 0**** ****** Mobile 077** *******

Email ******************************

My instructions

To inspect the car and report on the engine's shudder when it is running at

between 2,000 and 2,500 revolutions per minute, after a long run.

The Vehicle

Kia Picanto Strike, 5 door hatchback, 1,086 cc petrol engine, automatic

transmission colour red, registration GL*****, first registered on 6 January

2010, VIN KN******************, mileage reading 9,278 after road test on 3

December 2011. The only extra fitted to the car is a roof rack.

History

I understand from Mr ***** that his partner, Miss ****** purchased the car new

in January 2010 from Hidsons Kia Northfleet, Oakwood Industrial Estate, Thames

Way, Northfleet, Kent DAll 9DT.

Soon after taking delivery of the car, Mr ***** and Miss ****** noticed that the

engine had shuddering when it was running between 2,000 and 2,500 rpm. The

first time it happened, Mr ***** initially thought one of the tyres had developed a

puncture, but this was not the case.

Mr ***** took the car back to Hidsons Kia Northfleet to remedy the problem, and

in April 2010 they renewed the automatic transmission. However, this did not

solve the problem, as it occurred intermittently after doing long runs. In May

2011 Hidsons Kia Northfleet fitted a new fuel pump, but this made no difference.

The only way to stop the shuddering was to find a safe place to pull over and

stop the car. Then, after restarting, the engine would behave normally.

Mr ***** says he complained again to Hidsons Kia Northfleet, but they were

unwilling to carry out the long test drives required to confirm his findings, apart

from one return trip of 55 miles each way, when the problem did not occur.

Mr ***** complained directly to Kia Motors UK, and after some correspondence,

they decided to fit a GDS VCI (vehicle communication interface) to the car

temporarily. This is an electronic computer diagnostic tool which provides a

'flight record.'

The data from the GDS VCI was subsequently analysed by Kia Motors UK, which

appeared to identify the symptom. Kia Motors UK stated in their report of 1

August 2012: The condition shown in the flight record screen shots indicates a

symptom which Kia Motors UK are aware of following previous customer and

dealer reports on this model. The symptom described is considered to be a

normal and acceptable condition for the model, therefore it is recommended that

no further action is taken. '

I am given to understand that this symptom only relates to the Kia Picanto with

automatic transmission and not the normal manual transmission version.

My inspections and road tests

The car appeared to be in good condition with no damage and no evidence of

heavy use or abuse when inspected on 10 September and 3 December 2011.

During an 89 mile road test on 10 September 2011, mainly on A roads and

motorways, the car performed normally. Therefore I was unable to experience

the problem first-hand.

A second road test of 83 miles was carried out on 3 December 2011 on similar

roads, but again the problem did not manifest itself.

Conclusion

Although I have not experienced the problem first-hand, there is compelling

evidence that the shudder does exist, and Kia Motors UK have stated that they

are aware of a symptom with this model of Kia which they describe as a 'slight

hesitation at light throttle under certain conditions as Mr ***** described.' Kia

Motors UK claim in their report of 1 August 2012 that 'it is considered to be

normal and acceptable for the model.' I read this statement to mean that the

problem is a normal and acceptable condition to Kia Motors UK and Hidsons Kia

Northfleet, not to the Picanto owners. Kia Motors UK have admitted that they

have had other customer and dealer reports of a slight hesitation. This indicates

that it has not been acceptable to other customers and their network dealers.

Other Kia models and other vehicle manufacturers do not appear to have a

problem of this type. This suggests to me that Kia Motors UK either do not know

how to resolve this problem, which is unlikely, or are unwilling to deal with it.

Mr ***** advised me that he did not consider the car to be unsafe when the

shuddering occurs, as he and Miss ****** did when they first experienced the

problem before the transmission was renewed. Although the shuddering has not

become worse, I consider it a possibility that it could do so in the future.

The shuddering would put some additional stress on the engine's flexible

mountings and transmission, but any consequential accelerated wear and tear

would be marginal.

In view of the above, I do not consider the car to be of satisfactory quality. I

therefore suggest that Mr ***** takes legal advice on rejecting the car, and

recovering the cost of the car from Hidsons Kia Northfleet. Alternatively, he

could consider claiming the loss sustained, based upon the difference in price

between the purchase price for the car, and the price he would realise for it on

the open market, with its shudder defect.

I, **** ******, understand my duty to the court and believe that I have

complied with that duty. I further state that I have made clear which facts and

matters referred to in this report are within my own knowledge and which are

not Those that are within my own knowledge I confirm to be true. The opinions

I have expressed represent my true and complete professional opinions on the

matters to which they refer. I confirm that I have not entered into any

arrangement where the amount or payment of my fees is in any way dependent

on the outcome of the case.

**** ******* I Eng MAE MIMI F Inst AEA MFlEA MIRTE MSOE

kia have known problems with there dreaded timing pullys...but 2 years down the line i think you will be waisting your time and monies and the only scumbags who will gain is the solictors...