Guess you have learned that these places offer cheap prices for a reason.

just an update. handbrake is fully on at 3 clicks, just found out from a service manual that is should be 6 to 9. could be why my fuel consuption has dropped from 55 mpg average to 45.

will be going to a Toyota main dealer after xmas to see what they say also the footbrake seems a bit "spongy" copared with before service.

I see it's some time since a review of this company. I used them in Feb' 2015 for an MOT and interim service. A staff member rang to say my car need £480 worth of repairs to pass. I refused to beleive this and had to argue to get my car returned and pay £114. When it arrived with the refused MOT only a ball joint was given as the reason for failing. I had to take my car to Halfords and pay for a new MOT and the new ball joint cost which cost with fitting £59. I dealt with 'Craig' from servicing stop even sending him copies. But all he did was prevaricate and delay eventually trying to shift the blame to the garage. I have reported the company to VOSA. I strongly advise anyone thinking of using this company not to do so.

Find a good local indie garage, cheaper and sometimes better than main dealers.

Help Servicestop.co.uk are holding my Car Hostage !

I recently booked a car service and MOT online using servicestop.co.uk, during the process they quite clearly in my view took details of my car and emailed me these back to confirm but offered me a full service and MOT for £150, their web site states clearly that the service will be carried out "According to the manufacturers schedule". They also state "we ensure that the car service we do for you is done according to the manufacturer service schedule, using approved genuine car parts of OE (Original Equipment) standard, making sure your warranty is protected at all times." I would also like to note that my car had been serviced to manufacturer standard by Arnold Clarke under a service plan up until this service and I had a quote from them of £319 for two years service and MOT, I had never had any problem or been charged extra for these services.

Well everything went smoothly my car was collected as agreed by a local company, until later that day I was called by service stop representative, who requested authorisation and agreement to pay for special oil for my car and break fluid change and push. The oil alone came to £63.80, the break fluid change. Obviously by then the car's service had mainly been carried out and so when I requested that my car was returned unserviced and MOT'd they refused.

Have agreed to pay full cost of service minus cost of standard oil replacement to no responce so far, other than you will have to pay the full cost and get car returned without oil changed, otherwise we will not release the car. Will see what happens when I hang out in the local service place, who I feel quite sorry for but then I do need my car for work at the weekend.

Not happy. They were late collecting the car (I stayed home to wait for them) and only turned up after I called to remind them.

They charged me for synthetic oil when I did not ask for it. I told them I did not ask for it but they would not return the car unless I payed. They then tried to tell me that they would have to charge me if I wanted the fuel filter ofr the cabin filter replaced - even though it was advertised as being part of the full service that I had payed for

When I received the car back I also found that they had topped up the antifreeze with water (not good if you are trying to maintain the 50/50 ratio for your antifreeze). This was not professional and very disappointing as I believe this practice to be unprofessional. If you advertise to top up the 'fluids' - do it properly!!

Their are issues with the car that I am aware of myself that were not picked up on the 'service' and this has also made me call into question whether all the checks they were supposed to do were actually done.

I can not recommend servicing stop and I believe I would have received better value for money if I had gone directly to an independent garage.

anyone used servicingstop company for a car service?

I used them recently as the price quoted was cheaper than toyota and they would collect/return the car. BUT I had to pay £32.50 for headlight aim adjust and £45 for a handbrake adjustment on top of the service/mot cost which made a total bill of £328.60.

this is almost the same that toyota would have charged and they would have done a 4 year brake fluid change to.

won't be using them again.

I gave this a 1 star rating as this site won't let you give a minus rating.
I booked this service on 27/02/18 which they duly confirmed. It was arranged that my car would be collected, serviced and returned today 05/03/18. Their office rang me at 09:34 this morning to tell me that the garages driver had called in sick and couldn't collect my car (lie). I was then asked if I could drive to the garage. Shortly after I received another call asking what time I would be there (this was the first time the garage had heard of my car).

I duly arrived at the garage at the agreed time only to find out that their driver was not off sick, they had no knowledge of collecting my car, they had no knowledge of my car being booked in, they had no parts to service my car. On top of this, as they had no knowledge of my booking I would be treated as a 'drop-in' and as such probably have to wait all day.

ServiceStop offer incredibly low service rates but, unlike me, don't be taken in by it, they don't deliver what they advertise. If you leave the car at the garage they won't let you have it back until the bill is paid. I didn't wait or leave my car with them so it would seem I had a lucky escape.

The car as scheduled was collected on Monday morning just after 8am. I received a call at 12.27pm letting me know that the car needed all 4 tyres replacing in order for it to pass it's MOT which I agreed to in addition to a few smaller works than needed to be carried out. I was assured that the car would be returned to me later in the day. At 3.11pm I hadn't received any communication from Servicing Stop or the garage so I called Servicing Stop to ask what was happening with the car. I was told that Servicing Stop were just about to call me to let me know what work needed to be carried out.

The details of work were the 4 tyres needed replacing, the synthetic oil surcharge and the brake fluid and pollen filter needed to be replaced. I asked if the car would be back today to which I was told yes it would be.

At 6pm I hadn't had the car returned and needed the car to take my daughter to school the next day. Apparently there had been a delay in getting the tyres so the car was returned to me and we rescheduled collection of the car to get the tyres put on the following day. When the car was returned we discovered some wrappers for McDonalds by the passenger seat of the car. We do not eat at McDonalds so the car had been used to go and get take away.

Somebody collected the car on Tuesday at around 10.30am and promised to get it returned by 2pm as I needed the car to collect my daughter from school.

At 2pm there was no sign of the car as the tyres still hadn't been received so the garage brought us a car to use so we could collect our daughter from school, the car that they delivered had no fuel in it so they told me to put £20 in it and they would reimburse me when they returned my car. I was assured the car would be back by 5pm at the latest. I called at 5.16PM and was told the car was on it's way.

At 5.53pm the garage called me and said they were too late for the MOT today and they would bring the car back by 11am at the latest the following day (today) Wednesday.

I called at 8.57 am today to check and they said yet it would be back by 11am. At 10.56 I called again and was told it would be another hour yet. At 11.56am my wife called Servicing Stop to let you know there was a problem and whilst she was on hold for Servicing Stop to find out what was going on I received a call from the garage saying the car was ready to be returned to me (what a coincidence?).

I finally had my car returned at 12.27 today.

When the car was returned it smelt of cigarette smoke. Nobody who uses the car smokes. I checked the mileage of the car and the odometer showed a mileage of 60229 miles. When the car was collected as per your report the mileage was 59974. The car therefore had been driven for 254 miles between us giving the car to be serviced and the car being returned more that 2 days later. The car is also absolutely filthy on the outside and over a quarter of a tank of fuel had been used. The garage therefore gave me £60 to cover the fuel I put into their car, 2 parking permits I had to use and for the fuel used, apologised and said they'd give me a free service and MOT the next time. They also admitted to trying to replace the fuel by putting £15 in the tank.

As you can probably gather there won't be a next time. We've used Servicing Stop for over 5 years now and have never received such dreadful service. I have had to make all the calls as there was no proactivity from the garage to tell me of any delays. I've been without a car for over 2 days. The car has been returned to me after being driven for 254miles, smelling of smoke, been used for take away and missing over 1/4 of a tank of fuel.

When the car was finally returned after being serviced by another garage, on Friday evening they returned the car with 3 old tyres in the back of the car after I had paid to have the car cleaned a day earlier.

These were left in my garden and promised would be collected the next day. 4 days later they were still in my garden and I ended up taking them to the local recycling centre myself.

The failed MOT stated one tyre needed replacing and 2 had advisories however I was told all 4 needed to be replaced at a cost of over £550.

Avoid them at all costs, they used to be a good company but seem to have lost their sense of trust a customer needs to place in a company looking after your vehicle

I think that the message from this thread is that there's no point in going through a 'middleman' to have your car serviced.

It's no more hassle to contact a dealer or an independent garage, and if you don't like your first quote you shop around.

Yes, the same happened to me!! My vehicle was collected at 10.30am yesterday morning, just for a service. I received a call at about 1pm to say that my disc brakes needed changing, bearing in mind that my vehicle passed the MOT 2 weeks ago with no advisories! I advised them not to do anything apart from the service. I then received a call at 3.15pm telling me I had to pay £652 otherwise I wouldn't get my car back? I paid the money as I needed my car for work. My car was delivered back this morning with an invoice for front disc pads charging £414.15. I will be reporting the company.