Just wanted to share the recent trauma I went through when I had the DPF removed on my Peugeot 207 1.6Hdi 110bhp Sport and, had it not been for OMG! PERFORMANCE (www.omg-performance.com) who put things right after the shambolic & unprofessional work carried out by s******* Ltd, my car would still have error codes on its dash; would have failed all MOTs & probably also suffered irreparable damage!

The whole saga happened like this:

Last July, after doing a Google search for DPF Removals, I got hooked by the attractive website & "lifetime guarantees" offered by s******* Ltd of Brockelbank Industrial Estate, Charlton, London SE7 7SX. Contacated Jay@s******* Ltd & agreed to have the work done on 23Aug2012 for a fee of £400.00.The work was carried out by two inexperienced & unsupervised employees as Jay, contrary to what he had promised, never showed up!

Contrary also to what Jay guaranteed, namely that (a) "...the engine will still run optimally after the DPF has been removed, with zero errors..."; (b) "...after the DPF is removed, the car will not smoke & will still pass an MOT - We guarantee this & that's something no other company can offer."; and (c) "...Unlike other companies, we don't chisel & hammer away at your DPF or even replace it with an obvious straight delete pipe. We take your DPF off & secure it in our Industrial Pillar Drill & bore it out professionally to the spec of your exhaust system". None of these guarantees were kept so much so that (i) the engine DID NOT run optimally after the DPF was removed & it DID have error faults; (ii) my vehicle DID smoke considerably & this was pointed out to one of his employees; and (iii) they DID hammer & chisel at my car's DPF! They never secured it in their 'industrial pillar drill' but, instead, left the whole unit in the vehicle & bore out PARTS of the DPF Honeycomb & then welded amateurishly ('touch welding') the opening they did in the DPF's casing & covered everything by a coa*** covering of hard-metal. Because of s*******'s employees' inexperience & unprofessional work practices, my car DID have error codes again after less than 300 miles from when they carried out the DPF removal!

I informed Jay of this on 04Sep2012 & after explaining the whole situation, told me that the error codes were nothing to worry about as his technician forgot to turn off some sensors when he did the remapping & also added that I could drive the car as much as I wanted as no harm would come to it! With regards to the 'smoking', he told me that he would have to look at the remapping done & would then sort it out as well. We then agreed to have it all sorted out for free in 10 days time, i.e. on 14Sep2012.

A day before this date, I phoned Jay to confirm that everything was as we had agreed earlier & he assured me that everything was as agreed & that he would personally attend. As before, Jay never showed up for the appointment the next day & after explaining to one of his employees what needed to be done, this employee - acting on Jay's instructions - started revving up the engine considerably (3000rpm) to see if the car was 'smoking' & then, opened the engine's compartment, removed a hose-pipe leading to the vehicle's turbo unit & after 'inspecting' it for a few moments, turned to me & announced that both error codes as well as the 'smoking' problem were as a result that my turbo unit needed replacing as oil was leaking to it & also because its bearing was a bit wobbly! I told this guy that Jay had told me differently & would wait until he turned up to discuss the whole issue. After waiting for him for more than five hours, I gave up & left in anger as I had incurred a round-trip of nearly a 100 miles & had wasted nearly half a day for nothing! Jay even failed to answer any of my numerous calls & voice mails! After four days, I contacted his brother at the garage & set up another appointment for me to take the car back to their facility on 28Sep2012 & was assured that Jay would attend & that therefore I would be able to discuss the whole matter with him, face to face. This was not meant to be however, as on the day before, his brother phoned me & told me that it would be better if I didn't turn up the next day as, once again, Jay was unable to attend.

In view of s******* Ltd's shortcomings; failings & blatant unprofessionalism, I had no other option but to take my vehicle elsewhere to: (1) really find out what the problem was; (2) what had really been done by s******* and (3) hopefully get it all sorted out properly and professionally.

This was finally done completely & to my satisfaction by OMG! Performance who, after explaining to David the trauma I had been through with s******* Ltd, agreed to carry out the necessary work immediately in order not to jeopardise my vehicle's situation further! OMG! Performance went about their work efficiently & professionally & showed me in detail how not only did s******* not remove ALL of the DPF's honeycomb (they actually left about 60% of it inside which I have kept as proof!), but they also bore into & damaged the car's catalytic convertor! Apart from this, they explained to me that s******* Ltd's employee who supposedly carried out the ECU remapping, had increased some of the vehicle's values by between 15 to 17% and, had I continued to drive my car in that condition, I would have done irreparable damage to it which would have resulted in thousands of £s to fix or, at worst, to completely scrap my car! Apart from this, OMG! Performance assured me that, contrary to what s******* had told me, there was absolutely no fault with my car's turbo unit & therefore there was no need for it to be replaced!

In view of all this and since s******* Ltd have failed to honour any of their guarantees, I feel I have been cheated out of £400.00. As such, I will now be filing an official complaint against s******* Ltd with the Office of Fair Trading & also submit negative reviews with 3 renowned customer complaint websites, i.e. "ComplaintsBoard.com"; "canyoutrustthem.com" and "overclockers.co.uk" to alert all & sundry about the sham & mis-selling carried out by s******* Ltd.

I wrote in such detail & under my true name so that, whoever reads this post will know it’s genuine &, as such, will have a clear picture of what to expect if they were to have any work done on their car by s******* Ltd. As such, my advice is: Avoid s******* Ltd like the plague & under any circumstances, avoid having anything to do with them.

On the other hand, I fully & completely endorse & wholeheartedly recommend OMG! Performance's professionalism; dedication; efficiency & customer care. To me, in all honesty, OMG! Performance proved to be my saviour in time of need &, had it not been for them, I might have had to fork out thousands to sort out the mess which s******* had done. On the contrary, they fixed my Peugeot completely to my satisfaction for a fraction of the cost! They are truly worth every £ they are paid. 10/10 in all respects.

Marco GRIMA