Trying to help someone in a dispute with a Ford dealer. They bought 07 model in May last year. Mileage was 37,000 with FFSH. Seven months later the car breaks down and recovered to dealer. Turbo failure is diagnosed. Garage then fits a new turbo, and which point - in their own words -letter below.
"After carrying out initial diagnosis it was found that the turbo had failed. We replaced the turbo with your authority and upon completion started the vehicle in the workshop. This is normal practice.
Due to the turbo failure and the fact that it had 'dumped' its oil it was a little smoky and was contaminating the workshop. We therefore had to remove the vehicle to an area that was outside. At this point the engine began to over rev, the technician immediately turned the ignition off but the engine continued to run and would not cut out. This would have been due to the amount of oil sitting on top of the pistons and therefore the engine was continuing to run on oil rather than diesel. Once the engine has stopped running it would not restart. We left it for a while to cool down and tried again, it still would not start."
We suspected that the engine itself had been damaged by the turbo failure and therefore the dumped oil, we then requested authority from yourself to remove the cylinder head. Upon removal of the cylinder head it became clearly evident that the no 2 piston had failed. The extent of the damage was so extreme that the whole engine itself would need to be replaced. "
The dealer has said that it was not responsible for the problem. Has installed a new engine at at cost to him of almost £5,000. Dealer says he chose not to extend the 6-month warranty, and is out of luck. It says it reduced the bill from £8,000.
Ford has refused to contribute as car out of warranty.
I've been told that if you incorrectly install a turbo, you can get it to run on its own oil - as happened here - to destruction. Anyone shed any light on this?
Sale of good act means he must prove that the fault with the car existed when he bought it, so exploring that. Car has only done 4,000 since he bought it. now at 41,000.
Any ideas would be great.
B
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