>In June 2007 I Purchased a Ford Focus 1.6 Diesel CVT Automatic from Ford Cyprus with a 5 Year Mechanical warranty (see Ford Cyprus/Warranty web site) Now 4 1/2 years and 5700kilometers later, I am experiencing Gear Box bearing noise, and have been told that the bearings are on their way out and it will probably be a new gear box at the cost of £3600.

I approached my local Ford main dealer as to regards a warranty claim and was told no-way Ford don’t do 5 Year Warranties and they referred me to Ford Customer Relations who would look into the matter. Customer Relations came back saying that they could not find any thing on their Data Base relating to a 5 Year Warranty for my car, so therefore couldn’t help. They suggested that this must be a local dealers warranty applicable only to Cyprus, and my redress should be to Ford Cyprus. Somehow I get the impression that they are passing the “buck” and dodging the issue.

I have emailed Ford Cyprus and I still awaiting a reply, but I don’t hold much hope. (Like all Cypriots they are inclined to burry their heads in the sand and hope the matter will go away).

As I have the extended Ford warranty Terms & conditions stapled into my Service Portfolio the only problem its in Greek, (I am trying to obtain a translation) and from what little Greek I understand this looks like an official Ford Warranty and the Portfolio states that any Ford Authorised Dealer can carry out repairs.

What I would like to know is there any European Directive/Law, which can be quoted that will make them honour the warranty. (i.e. BER EU Article 81(1) , the Peugeot case of 9/7/2009 case No:T-450/05) or some other.

If however I am on a hiding to nothing then I think is about time Ford put their house in order and did some thing to stop dealers offering outlandish warranties and then sliding out of honouring it through some small print or other.

Translation of the Cyprus Terms & Conditions:

Thank you for purchasing a FORD

We are certain that it will live up to your expectations and provide you with many years of pleasant motoring.

We would like to assure you that the purchase of your vehicle is only the beginning rather than the end of our business with you. FORD is recognised throughout the world as being synonymous with the manufacture of quality motor cars at affordable prices. Along with your new motor car you have bought something more – the 100 years of experience and technological success which Ford offers you.

We recommend that you read the manuals which you will find inside your vehicle so that you can get to know it better.

5 year Warranty

The protection with which Ford provides you commences from the moment that you take delivery of your new motor car. Every Ford saloon car is protected by a 60-month warranty which ensures complete certainty.

The terms and conditions which follow are set out clearly and we are confident that they are easy to understand.

Your new Ford Focus is covered by a warranty which is provided by the representative who has supplied it to you.

The above warranty applies only if the following steps have been taken:

Ø The vehicle must not have been neglected, subject to misuse, modified in any way or used in racing or rally competitions.

Ø The vehicle must have been serviced at the regular intervals stipulated in the service record.

Ø All servicing of your vehicle must be carried out ONLY in the workshops of Michaels Automotive Ltd., or by their authorised associates.

The duration and extent of the warranty is as follows:

Ø In respect of the first two (2) years, full service.

Ø Up to five years and up to 100,000 kilometres, a warranty* is provided in respect of the engine and gearbox (please see below)

*The warranty covers the following:

Engine

1. Engine and its internal parts

2. Cylinder head and its internal parts

3. Cylinder head gasket.

4. Intake/exhaust manifolds

5. Flywheel and pulleys

Transmission System

1. Manual gearbox and internal parts

2. Automatic gearbox and internal parts

3. Rear differential

4. Rear drive transmission prop shaft (universal joints)

5. Drive transmission to wheels, coverings of the links are not covered

Chassis Number: ______________

Date of Delivery: ______________ Representative’s Stamp

Edited by Avant on 11/12/2011 at 17:40