Is the overall warranty still being honoured, you haven't neglected a service or had aftermarket parts fitted somewhere else to give them a get out have you...

Aftermarket towbar?, not as that should make a scrap of difference but a dealer or maker who isn't bothered if they ever see you again would behave like this.

Other than that and if this is the genuine article, next time go to Toyota or similar where the customer at the service desk is as important as the one that wants to spend money in the showroom.

VAG have - in a format which few customers would notice at the time of sale - set out their warranty terms and conditions.

The terms and the way in which the information is presented would not, in my estimation classify them as an honest trader making a fair and reasonable attempt to provide goods and services of lasting value to their customers.

Therefore vote with your cheque book.

I have a VAG vehicle. Due to much preventative maintenance carried out by myself, some of it during the warranty period, it has been exceptionally reliable and reasonably economical to run. I know that this would not have been the case if I had simply allowed the vehicle to operate and be serviced as VAG intended.

I am fortunate in having an engineering background which enables me to do this. Others clearly are not so fortunate and must therefore rely on the vehicle maker and its representatives - the acid test.

Despite my satisfaction with the vehicle as a product, I will not be purchasing any more products or services from the VAG group. The trading practices which I have experienced from VAG do not meet my own standards of trading honesty.

659.

On my Mk6 GTi's first service (1 year old) I asked for a few rattles to be fixed. I was told that rattles are only fixed if a part has broken at which point I protested very loudly that it is outrageous that a £26/£27k car can't have "adjustments" made to stop it rattling. I can't imagine a Lexus dealer saying that to me!!!!

I do actually love this car. It is, without doubt, the best car I've ever owned. However, the above attitude plus the now ridiculous prices of VWs mean I will be going elsewhere come replacement time.