Would be interesting to peruse the real statistics of all claims, both honoured and rejected of all warranty companies.

Won't hold me breath.

As an above poster, regard this as an expensive lesson and put your hard earned in a rainy day account.

The best insurance plan for running such vehicles is to find a good competent independent specialist to maintain it properly for you.

T hey said it was wear and tear because there was oil in the intercooler. Thanks everyone for the advise, i wish i had put the money in a fund and certainly will now.

I have just composed a letter of compaint. I will post it below, do you think they will change their mind or just ignore it?

To whom it may concern:

Last year I was forced to buy an automatic car after being seriously injured in Afghanistan serving with the British Army. Upon the purchase the garage gave me warranty but unfortunately in June of this year the company ceased to exist, hence me needing new warranty.

After speaking to Lewis Williams (A member of your sales team) I decided to open a policy with your company after having previous problems with different warranty companies. Lewis helped ease my mind and convinced me that warranty direct was different and they cover everything nearly. He mentioned turbo’s, intercoolers and how they were covered.

On Monday the 8 th August my car suddenly lost power, immediately I took it to Halfords autocare in Aldershot as the sudden mechanical failure happened less than 300 metres from the garage. I would have preferred to take it to a BMW franchised dealer like I pay for, however Halfords was close and I did not want to aggravate the problem.

Being a recently disabled war veteran, I have numerous medical appointments, which I have missed. I have the car hire on my policy but nobody has given me direction on when the car would be ready as Halfords were only waiting for Alex, the claims consultant to make a decision, so it looked like the car would be imminently ready. On Friday (as you will see on your records) I spent most of the day dealing with Alex through other representatives. Alex (Claims consultant) requested an engineers report from Halfords; I can confirm they sent this on at least 5 occasions to the correct fax number and for the attention of Alex. I went to the garage on three occasions to witness them sending it. Once sent I contacted warranty direct again to confirm but again they had not received and asked me to get the garage to resend.

On Saturday 13 th August, I again contacted warranty direct to be told that the claim has been rejected, due to wear and tear on the Intercooler. I have contacted numerous garages, mechanics and they all confirm that it is a sudden mechanical failure hence the car suddenly braking down. The advisor on the phone mentioned that there was oil and residue in the intercooler. There was a crack in the intercooler and the car is 7 years old, is some oil and residue not expected?

Being an injured soldier currently at Headley court, I am very lucky in the aspect that many organisation’s are willing to offer there services, I will be contacting some very respectable solicitors to look over my case, I will also be spending any available time to advise people not to take a policy out with your company whilst. Further to this and most importantly I will also be contacting every newspaper agency I can to tell my story, all press are interested in injured British soldiers being unfairly treated.

I look forward to any further correspondence.

Kind Regards,