The claim is normally against the DoT / Highways Agency for a motorway sign who then seek to recover from the at-fault contractor.
The best way to deal with this is to make the claim directly against the at-fault third party rather than involve your own insurer as that way you do not risk your policy excess and no claims.
However dealing with the at-fault thrid party is not for the faint hearted in any event and this is especially true when it is a statutory body.
My accident team may well be able to deal with them on your behalf.
Where are you in the claim? Is the car off the road? Has the car been assessed for damage?
Please email me at asklucy@honestjohn.co.uk
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