I'm in the process of getting myself a new company car. No car to trade-in, and the new one will be a contract hire via the manufacturer's own business finance house, so a nice bit of commission for the dealer, plus ongoing locked-in service revenue.
Yet a major Ford dealer let me down, having promised a car matching my requirements for delivery in February. Apparently the car 'disappeared' from their system, despite their assurances to me that they had reserved it, and it was 'definitely yours'. This is the same dealer chain I sourced my current car from.
With at least a two month wait for a factory build on a bog-standard Mondeo Zetec diesel estate, I told them to forget it and will not be doing business with them again.
Now a major Volvo dealer is seemingly unable to procure me a bog-standard V60 D3 estate to test drive via Volvo's central fleet. It's taken them 10 days to come up with nothing.
How do these dealers actually manage to stay in business?
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