To the best of my knowledge SOGA allows claims for "defective" goods up to 6 years post sale, but to what time scale / useage should repair or replacement be enforced?
We all know that in the case of used cars this will very much depend on the age / mileage / condition & price at time of sale, but what about new goods?
I have a washing machine which was 2 years old & so 12 months out of warranty when it broke down. I politely informed the manufacturer that their product shouldn't pack up after only 2 years & that they should fix it at their cost - they did.
But what have the courts actually said in terms of how long NEW electrical goods (such as PAS pump) should last for? Lucy?
my problem is how long a power steering pump should last on a 2004 ford ka, i only did 4500 miles in the year since a new one fitted in january 2010 , needed to get through mot. the pump passed mot january 2011, but then failed 2 weeks after garage had it in for the mot. the garage manager said a year, at low mileage was too soon. do not know where we stand - had to pay up and get it replaced, but how do you begin to proove it could have been faulty ? had car for 6 years and the pump was fine all that time, so hence one year seems wrong to fail. has this happened to anyone else out there? written to ford uk like garage said i should, but they not helpful and have fudged the issue, have written to them and now officially to ford dealership and the garage that has looked after the car in the time i have ownership of it, in fact i bought the car from them so they have full service history.
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