I recently purchased a second hand mervia from my local vauxhall dealer and use thier website technical spec to make up up mind as it stated the car had a Trip Computer and electric Heated mirrors.

When I went to collect the car the sale person went thorough the controls and I asked him to explain how to activate the Trip Computer and he told me that he did not know but that I could read through the manual and it would explain all.

When I read through it was clear that this was an optional extra that had not be fiited to my vehicle even though it was advertised as such on thier website.

When I questioned the saleperson he informed me that there is a small print on thier website that states

"The information contained in this site may contain technical inaccuracies or typographical errors. All liability of (the dealer) howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. "

And so the dealer refuses to do anything about it and states that If I want to take it to court I could do so but I will lose because of thier small print.

However I did ask the saleperson at the time so not sure how they can refuse to do something about it.

The Saleperson informed me that the problem is down to him and that he is responsible for the problem and any claim will have to directly out of his pocket as the dealer refuses to get involve.

I tried CLS Direct, Consumer Direct and Trading standard and all of they say there is nothing they can do.

Surely a large franchise dealer can not simply wash their hand of this.

If there is anyone out there that can help then I would be very grateful for any pointers

Edited by Avant on 28/08/2010 at 23:19