Here is tricky one, I hope that LucyBC can help me out. My daughter recently had a hire car from her employer whilst waiting for her new car to arrive. The car, a Vauxhall Insignia developed a cracked windscreen, When and how we don't know, she only noticed it when my wife pointed it out. Anyway, the car went off hire and she collected her new car. 4 weeks after this she decided to leave. Her employer deducted over £500 from her final salary to pay for 'damage and valeting' of the hire car. The damage was unspecified. She accepts that the car may have needed a valet because she has a dog, but apart from that she states the car was in the same condition as when she received it, the cracked screen may have been present then, we don't know. Surely a windscreen is covered by insurance? Despite several requests for documentation and or photographs to substantiate their claim she has been ignored. Surely a car hire company would document and usually photograph any damage to the value of £500. I think the employer is being b***** minded because she left. Today we sent a recorded delivery letter requesting the information within 14 days, very politely, no threats. But what do we do, if as I suspect he just ignores us? Any sensible suggestion please. Concrete