Nissan X-Trail (2007 - ) - 2009 X-trail paintwork problem

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Mon 1 Jun 2009 21:49
2009 X-trail paintwork problem - shafto64
hi

My father has recently purchased a brand new Nissan x-trail, 9 weeks ago, and has just washed it for it 3rd time and the whole of the OSR panel around the fuel filler has now got blemished and worn paint.

An independant inspection from a friend, who owns a garage, has said it has definately had a BAD repair done to it.

seeming as though it is less than 10 weeks old and bought from nissan Warrington. Can anyone offer any advice before he/we go in with guns blaring.

He is not happy to say the least.

regards

bob
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Mon 1 Jun 2009 23:05
2009 X-trail paintwork problem - Blue {P}
I feel sorry for your father as this must be very upsetting.

Unfortunately there is no guarantee that new cars haven't had remedial work done to them prior to delivery, however, in my experience, when I crashed into a new car prior to delivery it was repaired in the manufacturer approved bodyshop and to a high standard. There was certainly no expense spared unlike with the used cars.

I think that you would possibly have moral grounds to insist upon a replacement vehicle, however, and I'm sure that someone will correct me if I'm wrong, I don't think that you have a legal right to a new one. I believe that the garage are within their own rights to have the vehicle repaired in a manufacturer approved bodyshop. What may also lend them credibility is that it has taken 10 weeks to spot, they could argue that it has happened after delivery.

I would definitely try for a new car, but one thing to bear in mind when you go in guns blazing is that the dealership may even be unaware of this damage as it could have been damaged at the factory (although would have had a proper repair if this were the case), the shipping company (quite possible) or the transporter company (equally likely). So personally, I would explain calmly and rationally that you don't feel the car to be of a satisfactory standard for a new car. You may get lucky and find that the dealership offer a new car, they may insist upon a repair (as my dealership did with a silver Mondeo that I recall, we only replaced it after a third failed attempt to get a colour match).
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