Returning Faulty Car?

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Wed 29 Apr 2009 15:59
Returning Faulty Car? - neenaw
I've recently purchased a secondhand car on finance and the car has been plagued with fault since I bought it.
I've owned the car for four weeks now and I've only had use of it for six days as the rest of the time it's been in dealers being repaired. The car is covered by the manufacturers warranty so it's being repaired by one of their dealers.

I've read somewhere in the past that I can contact the finance company with regards the car and there is a way of returning it as it's faulty. I've contacted the finance company and they've told me that they'd send some paperwork through for me to read and tat was it, they didn't offer any more assistance.
Is it worth calling the finance company and telling them that I'll cancel my Direct Debits until the problems are sorted or is this a no-no?
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Wed 29 Apr 2009 16:03
Returning Faulty Car? - mrsarcasm
Phone up this lot: www.consumerdirect.gov.uk/ They?ll lead you every step of the way and will even dictate the letters for you, I?ve used them and they are extraordinarily helpful.
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Wed 29 Apr 2009 16:18
Returning Faulty Car? - neenaw
Thanks, I'll call them now.
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Wed 29 Apr 2009 16:41
Returning Faulty Car? - jetta
Just curious,, Did the vehicle service records indicate a history of problems?
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Wed 29 Apr 2009 18:57
Returning Faulty Car? - loskie
Thnk VERY carefully before cancelling any direct debits it may have an adverse effect on your credit score/rating if payments to the finance company are missed. Take advice from Consumer Direct or you may have free legal advice thorough your insurance or breakdown cover, union membershp or other things.
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Fri 1 May 2009 10:36
Returning Faulty Car? - neenaw
I've spoke to Consumer Direct and they've advised me not to cancel the Direct Debit but they've advised me on how to proceed.

The car had one invoice in with the service book to say that it'd had a similar fault last year but other than that there was no reason to believe that there were any problems with it.

I've received paperwork from the finance company to fill in regarding rejecting the car as being faulty so I'll have to fill it in and see what they can do about it.
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Fri 1 May 2009 13:55
Returning Faulty Car? - mrsarcasm
Goodluck, sounds like you're on the right track, keep us up to speed!
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