Audi Service

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Mon 28 May 2001 12:29
Audi Service - Gerry Hunt
I have an Audi A6, which I purchased from new and have serviced according to the manual. last year I went to collect it from it's service and the dealer tried to charge for changing the brake fluid, it is recommended for change at two yearly intervals, I pointed out that it had been changed the previous year and was shown as such in the service book, I did not therefore pay for it, when I got home I looked in the service book, which had been left in the car prior to collection, no note was made of the fluid change! I was told by a self employed VW Audi specialist that one of the fitters from the same Audi dealership had offered him new oil filters, when I enquired how he was obtaining them, the reply was, when your on bonus you don't bother changing them every time, just give the existing one a wipe round, then throw the new one in your toolbox and dispose of it later.
The previous year I had a service, I queried the price of the oil, as I had never seen any that expensive, the reply was oh yes XXX service stations sell it at XXX per litre, I replied, but I'm buying a quantity, and nowhere is that quantity sold at that price, the response was, well that's what we change and that's it. When I got home I checked the sump capacity, plus filter, and they had managed to squeeze in an extra litre. I complained to Audi UK, what a waste of time, the response was in short, they can do as they like. The moral of the story, it appears cons are condoned!
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Mon 28 May 2001 20:45
Re: Audi Service - Andrew Hamilton
Its no good complaining, dealers have very high overheads. Someone has to pay for these. The moral is always buy secondhand and miss the high initial depreciation. Also you are not worried about using the main dealer for servicing. It is not rocket science to change the oil and put in brake pads. Just think of the £40/hour you are saving!
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Tue 29 May 2001 00:02
Re: Audi Service - Adrian
see my earlier thread on VW dealers and my experience, why do we put up with this ? in Spain the VW dealer is usually a small family run firm in a little backstreet workshop.

We are led to expect the glitz and glamour of the big airy showrooms but we forget who ultimately pays for it .....

Because of the situation with the 3 year waranty now commonly offered, there is no incentive to carry out your own work on a nearly new car.
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Tue 29 May 2001 11:26
Re: Audi Service - Dave
Gerry Hunt wrote:
>

You're suprised that dealers do a crap job at top prices?

Why? I thought it was common knowlege...
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